Distribution Manager

Application Deadline: 11 February 2024 | Department: Tea Supply Chain | Location: United States

About the role

Great People Work Here For more than 300 years, Twinings and tea have been one and the same. No other blender combines such a rich history with a depth of flavors, aroma and expertise like Twinings. At Twinings, we believe in living well and enjoying life. Backed by generations of trusted knowledge and ethical integrity, our Master Blenders are committed to delivering nature’s goodness and ensuring consistent taste and quality by sourcing the world’s finest herbs, fruits, and teas. From traditional teas to functional blends, Twinings encourages consumers to “Drink in Life” by celebrating the small steps that make wellbeing attainable and remain committed to an optimistic life that is well-lived, one sip at a time. We make tea. Tea makes people happy. We make very good tea, so our customers are very happy. Twinings’ mission is simple: to deliver the most enjoyable tea experience to each of our customers, every time. We continue our commitment to the best possible quality tea and appreciate the confidence that our customers have shown us for 300 years and counting.

Responsibilities

• Maintain a safe working environment for all Twinings employees.
• Coordinate with all Twinings staff to continuously improve all systems and procedures. Coordinate activities with co-packers to pack display assortments and special products.
• Ensure inventory accuracy of 98% or higher and ensure accurate invoicing for shipped orders
• Develop knowledge of the market within both regions and channels and work with cross-functional teams to deliver better service and/or improved profit margins.
• Ensure communication of product specifications, food safety data and Company policy and procedure when required by our customers.
• Develop and execute procedures for assisting our customers with their purchases of Twinings products.
• Suggest or recommend ordering efficiencies to customers to increase sales potential.
• Work with Sales staff and Brokers to ensure customer satisfaction.
• Maintain accurate metrics for fill rate, on-time shipping, and perfect orders.
• Manage customer portals based on the individual customer requirements.
• Develop and provide required information to our commercial partners.
• Communicate customer-related information to others on the Twinings North America team.
• Supervise, lead and motivate hourly distribution team members to meet daily fulfilment goals, with a focus on teamwork and flexibility.
• Handle front line employee relations issues and engage management and HR as necessary.
• Support team members to be their best self by providing hands-on training and ensuring opportunities are available for on-going development.
• Manage the day-to-day relationships with all service vendors and maintenance providers.
• Manage and maintain TNA’s safety program to be in compliance with TwO global initiatives and plans.
• Respond or arrange responses to any requests by customers or brokers for information on products, procedures, orders or invoices.
• Establish objectives, provide coaching and feedback and address performance issues throughout the year through PDR process.
• Ensure team members adhere to attendance policy.
• Ensure that operational metrics are met (i.e On-time, Perfect)
• Define staffing requirements, maintain job descriptions, and establish priorities for employees.
• Liaise with International Safety Manger to maintain and improve the existing TwO safety program.
• Represent TNA at all TwO international safety conferences.
• Maintain all employees with the required lift truck certification and training to meet or exceed OSHA standards.
• Ensure all OSHA regulations are being met within the Greensboro facility.
• Drive safety process improvements based on formal training, internal training, and safety committee input.
• Manage the maintenance and upkeep of the Greensboro facility and the grounds, including the management of contractors that supply us with services.
• Manage the safety program that pertains to all contractors on site.
• Ensure that warehouse equipment is properly maintained, safe, and efficiently utilized.
• Manage Wellness/Safety Day with HR Manager once a year.
• Participate in the management of security at the Greensboro facility. Respond accordingly to routine security calls.
• Participate in the management of the existing BCP plan.
• Continuously review all safety processes for improvement in general organizationmethods and efficiencies.

Skills, Knowledge and Expertise

• 5+ years of experience in a