Distribution Manager

NOVO Health Services offers linen management solutions to the healthcare industry, focusing on safety and infection control. We provide partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. Our regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Responsibilities

• Lead and oversee all distribution center operations, including receiving, warehousing, inventory control, transportation, and customer deliveries.
• Manage inbound and outbound logistics activities to ensure timely and accurate fulfillment of customer requirements.
• Optimize transportation routes, fleet utilization, and delivery schedules to maximize efficiency and service levels.
• Support route supervisors and drivers to ensure daily operational success and customer satisfaction.
• Coordinate logistics activities across multiple healthcare customers and service locations.
• Develop and maintain best-in-class inventory management practices, including loaner kit management and inventory control procedures.
• Conduct and oversee physical inventories, cycle counts, and inventory reconciliations.
• Ensure ERP system inventory accuracy and proper documentation of inventory adjustments and write-offs.
• Maintain warehouse organization and storage practices that support safety, compliance, and operational efficiency.
• Oversee chemical storage processes and ensure compliance with applicable regulations and safety standards.
• Lead, coach, and develop distribution center personnel through training, mentoring, and performance management.
• Drive employee engagement and accountability while fostering a positive, team-oriented culture.
• Lead recruitment, onboarding, and retention efforts for distribution center staff.
• Establish clear performance expectations and provide ongoing feedback to support employee growth and development.
• Drive continuous improvement initiatives focused on productivity, service quality, cost reduction, and operational efficiency.
• Analyze key performance indicators (KPIs) and operational data to identify improvement opportunities and implement corrective actions.
• Lead Cost Improvement Projects (CIP) and process optimization initiatives.
• Support New Product Introductions (NPI) from a logistics and distribution perspective.
• Collaborate cross-functionally with Operations, Sales, Quality, Finance, and Customer Service teams to ensure seamless execution of business objectives.
• Champion a strong Environmental, Health & Safety (EHS) culture throughout the distribution operation.
• Ensure compliance with all company policies, regulatory requirements, transportation standards, and workplace safety procedures.
• Manage subcontractor and vendor relationships, holding partners accountable for performance, safety, and cost expectations.
• Lead sustainability initiatives and support environmentally responsible distribution practices.
• Provide logistical and financial oversight to support operational and strategic goals.
• Assist in annual budget planning and manage distribution-related expenses effectively.
• Monitor operational costs and identify opportunities to improve profitability and efficiency.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Engineering, Business, Finance, or a related field.
• Minimum of 8 years of progressive leadership experience in distribution, warehousing, transportation, or supply chain operations.
• Proven success managing warehouse and distribution teams in a high-volume operational environment.
• Strong knowledge of inventory control, transportation management, and warehouse operations.
• Experience with ERP systems and advanced proficiency in Microsoft Office, particularly Excel.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Bilingual English/Spanish communication skills strongly preferred.
• Valid driver's license with the ability to travel locally as needed.
• Forklift operating experience and/or certification.
• Knowledge of chemical storage requirements and workplace safety standards.

Preferred Qualifications

• Experience in healthcare, laundry services, linen processing, distribution, or service logistics environments.
• Lean Six Sigma certification or other continuous improvement training.
• Experience with transportation routing software, fleet management systems, and logistics analytics tools.
• Knowledge of sustainability initiatives and green logistics practices.
• Master's degree in a related field.

Benefits

• Competitive pay
• Paid holidays
• Paid Time Off Program (PTO)
• 401(k) with employer match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, dental, and vision programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)