Distribution Center Senior Director

About the Company

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. TBC serves consumers through nearly 470 franchised tire and automotive service centers under the Big O Tires® brand. Headquartered in Palm Beach Gardens, Florida, TBC generates $5 billion in revenue with over 3,000 employees across the U.S. and Mexico. The company markets tires on a wholesale basis to regional chains and distributors, specializing in passenger, commercial, farm, and specialty tires. TBC is a 50:50 joint venture between Sumitomo Corporation of America and Michelin.

Our Values

• Integrity: We act honestly because nothing is more important than our reputation.
• Teamwork: We are better together.
• People-Focused: We put people first—our associates, customers, franchisees, and partners—and cultivate a respectful, collaborative, and inclusive culture.
• Accountability: We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better: We innovate to improve everything we touch and take actions now to protect the future.

About the Role

The Distribution Center Senior Director is responsible for day-to-day operational excellence of the site, ensuring consistent application of standard operating procedures, policies, and Key Performance Indicators. This role oversees site financials, including P&L management, and leads all employment-related activities for site team members.

The role manages a Regional Distribution Center with the following scope:

• Annual Unit Volume: 750K+
• Average Inventory Units: 100K+
• Annual Sales Volume: $60M+
• FTE Headcount: 20+
• Annual Margin Dollars: $7.5M+
• Average Routes Per Day: 22+
• Shifts Per Day: 1–3

Responsibilities

• Oversee all elements of distribution center operations, including shipping, receiving, inventory control, and route management.
• Ensure the timely and accurate completion of all picking, receiving, put-away, load/ship of orders, and product returns.
• Maintain consistent application of Standard Operating Procedures (SOPs) to achieve operational performance indicators.
• Protect company assets, including inventory, equipment, and facility.
• Maintain the facility, equipment, and vehicles, resolving issues that may interfere with safe, efficient, and fiscally responsible operations.
• Manage labor, delivery, and other variable costs to align with annual business plans.
• Drive team member accountability and performance, ensuring company policies are administered appropriately.
• Champion company safety initiatives to ensure safe and on-time delivery of products, including specific safety performance requirements (e.g., TRIR—Total Reportable Incidence Rate and Preventable Accident rates).
• Collaborate with Wholesale and Franchise sales teams to meet service level agreements and identify opportunities for improved customer service.
• Foster an Employer of Choice environment and enhance the employee experience.
• Collaborate with cross-functional teams to achieve operational goals.
• Ensure compliance with company and regulatory training to equip staff for assigned duties.
• Partner with Human Resources to lead employment cycle activities, including hiring, training, performance management, and succession planning.
• Identify opportunities for continuous improvement in SOPs to enhance efficiency, cost, or customer satisfaction.
• Lead implementation of building initiatives related to technology, cost containment, inventory management, safety, training, and engagement.
• Ensure successful adoption of new behaviors and skills required for evolving expectations.
• Maintain appropriate staffing levels and allocation to meet operational and financial goals while upholding excellence in customer service.
• Perform other duties as assigned.

Requirements

• A 4-year degree in Logistics, Supply Chain Operations, Business, or related disciplines is preferred, or equivalent experience in warehouse distribution or transportation.
• Minimum of ten (10) years of relevant experience.
• Demonstrated management experience, including leadership, motivational ability, time management, and organizational skills.
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Ability to work well under pressure, prioritize, manage time, and maintain composure.
• Knowledge of Lean methodology and proven success driving change in dynamic environments.
• Safety-first mentality.
• Strong verbal and written communication skills.
• Ability to repetitively lift up to 50 pounds while bending and twisting.
• Must maintain a current driver’s license.
• Ability to work a flexible schedule, including nights, holidays, and weekends as needed.
• 24/7 access to cell phone, email, and security system for emergencies.
• ERP system and routing software experience is a plus.
• High level of professional integrity.

Mission Critical Competencies

• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of unique audience needs.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: Effective sponsorship, change agent, and influencing skills; adaptive, agile, flexible, and open-minded.
• Proven ability to build cross-functional commitment, lead, simplify, and scale complex dynamic organizations through transformational change.

Benefits

• Market competitive compensation.
• 401(k) and Roth with company match; immediate 100% vesting.
• Comprehensive benefits including medical, dental, and vision.
• Company-paid short-term disability and employer-subsidized long-term disability.
• Company-paid life insurance.
• Discounted tire purchasing.
• Tuition reimbursement.
• Employee assistance program.
• Generous paid vacation and paid time off.
• Customizable voluntary benefits.