Distribution Center Operations Manager

Responsibilities

• Leading & Mentoring
• Leading, mentoring, and developing a team of supervisors and warehouse associates to build organizational capability and drive performance excellence
• Conducting performance evaluations and providing ongoing coaching, feedback, and development opportunities to team members
• Fostering a culture of accountability, safety, and continuous improvement throughout the distribution center
• Managing staffing levels and scheduling to meet operational demands while controlling labor costs and maintaining service levels
• Optimizing Operations
• Planning ahead to ensure seamless product flow, cost efficiency, and inventory accuracy across all distribution center functions
• Directing all distribution center activities including receiving, storage, picking, packing, and shipping to ensure on-time order fulfillment
• Developing and implementing operational strategies to improve efficiency, reduce costs, and optimize throughput
• Monitoring key performance indicators (KPIs) including productivity, accuracy, safety, and cost metrics to drive results
• Coordinating with transportation teams to optimize inbound and outbound shipping schedules
• Overseeing inventory accuracy and cycle counting programs to maintain high levels of inventory integrity
• Data-Driven Decisions
• Analyzing trends, diagnosing issues, and implementing smart business solutions based on data insights
• Tracking, analyzing, and reporting on key performance indicators (KPIs) including production output, efficiency, quality, and safety metrics
• Monitoring and controlling departmental budgets, labor costs, and material usage to achieve financial targets
• Generating and presenting operational reports to leadership highlighting performance, challenges, and improvement initiatives
• Continuous Improvement
• Using Lean, Six Sigma, and other methodologies to enhance processes and drive operational excellence
• Implementing lean manufacturing and Six Sigma principles to eliminate waste and drive continuous improvement
• Identifying, developing, and implementing system improvement methods to enhance productivity, reduce costs, and improve quality
• Leading cross-functional improvement projects in collaboration with Engineering, IT, Quality, and other support functions
• Developing and maintaining standard operating procedures (SOPs) to ensure consistency and quality across all operations
• Driving automation and technology adoption initiatives to enhance operational capabilities and reduce manual processes
• Cross-Functional Collaboration
• Working with HR, Finance, Transportation, and other teams to keep operations aligned with company goals and business objectives
• Collaborating cross-functionally with Retail Operations, Construction, Real Estate, Design, and Finance teams to support store openings and ongoing facility enhancements
• Communicating effectively across all levels of the organization to ensure alignment and drive results

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Engineering, Operations Management, or related field required
• Minimum 3 years of leadership experience in distribution, e-commerce, logistics, or related industry
• Proven ability to lead teams and manage resources effectively in a fast-paced environment
• Strong analytical and problem-solving skills with data-driven decision-making approach
• Experience with Lean methodologies and process improvements
• Excellent leadership and team-building skills with ability to motivate and develop high-performing teams
• Strong communication and interpersonal skills with ability to collaborate across all organizational levels
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Knowledge of warehouse management systems (WMS) and distribution center operations
• Ability to work 2nd shift hours: 5:00 PM - 1:00 AM