Distribution Center Office Associate

About the role

As a Distribution Center Office Associate, you will be the vital administrative link that facilitates the flow of information between our carriers and floor operations. In this role, you will partner with managers across the building to facilitate the handling of merchandise as it is moved, stored, and dispatched. This role is perfect for someone who thrives in a fast-paced environment and has strong organizational skills, a high attention to detail, and a passion for service.

Responsibilities

• Work in the receiving office or yard shack, tracking and checking in drivers and trailers
• Perform a variety of clerical duties such as filing, record keeping, and copying
• Partner with the engagement team to order food and supplies for associate events
• Maintain and replenish office supplies
• Conduct information retrieval and data entry, including manually entering productivity hours for PM reporting
• Compile, organize, and maintain records of business transactions
• Maintain moderately complex indexes and files
• Answer phones and take messages
• Gather information from accounts, applications, or spreadsheets and transfer it into a standard format or database
• Prepare source data for computer entry by compiling, sorting, and verifying information
• Perform other related clerical duties as assigned

Crossdock Additional Responsibilities

• Monitor and maintain customer service email account and special request tracking
• Audit home delivery proposed charges
• Contact customers prior to their booked date and close order once picked up
• Handle escalated customer service issue resolutions

Requirements

• Proficient at typing and basic computer operation
• Intermediate English Language proficiency
• Good communication skills both verbal and written
• Clerical, word processing, and office skills
• High attention to detail
• Maintains an awareness of loss prevention, security, and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals

Qualifications

• Experience in a clerical position and/or Administrative Support preferred
• High School Diploma, GED, equivalent vocational training, or associate's degree