Distribution Center Assistant Manager

About the Company

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. TBC serves consumers at nearly 470 franchised tire and automotive service centers under the Big O Tires® brand. Headquartered in Palm Beach Gardens, Florida, TBC generates $5 billion in revenue with over 3,000 employees in the U.S. and Mexico. The company markets tires on a wholesale basis to regional chains and distributors, specializing in passenger, commercial, farm, and specialty tires. TBC is a 50:50 joint venture between Sumitomo Corporation of America and Michelin.

Our Values

• Integrity: We act honestly because nothing is more important than our reputation.
• Teamwork: We are better together.
• People-Focused: We put people first—our associates, customers, franchisees, and partners—and cultivate a respectful, collaborative, and inclusive culture.
• Accountability: We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better: We innovate to improve everything we touch and take actions now to protect the future.

About the Role

The Distribution Center Assistant Manager is responsible for day-to-day operational excellence of the site, ensuring consistent application of standard operating procedures, policies, and Key Performance Indicators (KPIs). This role oversees site financials, including P&L management, and leads all employment-related activities for site team members.

Responsibilities

• Oversee all elements of distribution center operations, including shipping, receiving, inventory control, and route management.
• Ensure timely and accurate completion of picking, receiving, put-away, load/ship of all orders, and product returns.
• Apply SOPs consistently to achieve operational performance indicators.
• Protect company assets, including inventory, equipment, and facility.
• Maintain the facility, equipment, and vehicles; resolve issues that may interfere with safe, efficient, and cost-effective operations.
• Manage labor, delivery, and other variable costs to align with annual business plans.
• Report on building performance (KPIs), including:
  • Customer Service: Net Promoter Score, On-Time Delivery
  • Productivity: Units per Hour, Minimal Rework
  • Cost Performance: Delivery Costs, Labor Costs
• Drive team member accountability and performance, ensuring company policies are administered appropriately.
• Direct subordinate team members to maximize performance in KPIs (Customer Service, Productivity, Cost Performance).
• Champion company safety initiatives, including TRIR (Total Reportable Incidence Rate) and Preventable Accident rates.
• Collaborate with Wholesale and Franchise sales teams to meet service level agreements and identify customer service improvements.
• Foster an Employer of Choice environment and enhance employee experience.
• Ensure compliance with company and regulatory training for staff.
• Partner with Human Resources to execute employment cycle activities, including hiring, training, performance management, and succession.
• Identify opportunities for continuous improvement in SOPs to enhance efficiency, cost, or customer satisfaction.
• Lead implementation of building initiatives related to technology, cost containment, inventory management, safety, training, and engagement.
• Ensure successful adoption of new behaviors and skills for evolving expectations.
• Maintain appropriate staffing levels to meet operational and financial goals while upholding customer service excellence.
• Other duties as assigned.

Requirements

• A 4-year degree in Logistics, Supply Chain Operations, Business, or related disciplines is preferred, or equivalent experience in warehouse distribution or transportation.
• Minimum of 2 years of relevant experience.
• Demonstrated management experience, including leadership, motivational ability, time management, and organizational skills.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Ability to work well under pressure, prioritize, manage time, and maintain composure.
• Knowledge of Lean methodology and proven success driving change in dynamic environments.
• Safety-first mentality.
• Strong verbal and written communication skills.
• Ability to repetitively lift up to 50 pounds while bending and twisting.
• Must maintain a current driver’s license.
• Ability to work a flexible schedule, including nights, holidays, and weekends as needed.
• 24/7 access to cell phone, email, and security system for emergencies.
• ERP system and routing software experience is a plus.
• High level of professional integrity.
• Bilingual in Spanish/English is a plus.

Benefits

• Market competitive compensation.
• 401(k) and Roth with company match; immediate 100% vesting.
• Comprehensive benefits, including medical, dental, and vision.
• Company-paid short-term disability and employer-subsidized long-term disability.
• Company-paid life insurance.
• Discounted tire purchasing.
• Tuition reimbursement.
• Employee assistance program.
• Generous paid vacation and paid time off.
• Customizable voluntary benefits.