Distribution Center Assistant Manager

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida, with $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA), and in 2018, Michelin invested in the company, making it a 50:50, privately held joint venture between Sumitomo and Michelin.

About the Role

The Distribution Center Assistant Manager is responsible for day-to-day operational excellence of the site, ensuring consistent application of standard operating procedures, policies, and Key Performance Indicators (KPIs). This role oversees site financials, including P&L management, and leads all employment-related activities for site team members.

Responsibilities

• Oversee all elements of distribution center operations, including shipping, receiving, inventory control, and route management.
• Ensure the timely and accurate completion of all picking, receiving, put-away, load/ship of orders, and product returns.
• Apply SOPs consistently to achieve operational performance indicators.
• Protect company assets, including inventory, equipment, and facility.
• Maintain the facility, equipment, and vehicles, resolving issues that may interfere with safe, efficient, and cost-effective operations.
• Manage labor, delivery, and other variable costs to align with annual business plans.
• Report on building performance (KPIs), including Customer Service (Net Promoter Score, On-Time Delivery), Productivity (Units per Hour, Minimal Rework), and cost performance (Delivery Costs, Labor Costs).
• Drive team member accountability and performance, ensuring company policies are administered appropriately.
• Direct subordinate team members to maximize performance in KPIs: Customer Service, Productivity, and Cost Performance.
• Champion company safety initiatives, including specific safety performance requirements (TRIR-Total Reportable Incidence Rate and Preventable Accident Rates).
• Collaborate with Wholesale and Franchise sales teams to meet service level agreements and identify opportunities for improved customer service.
• Foster an Employer of Choice environment and enhance the employee experience.
• Ensure compliance with company and regulatory training to equip staff for assigned duties.
• Partner with Human Resources to execute employment cycle activities, including hiring, training, performance management, and succession planning.
• Identify opportunities for continuous improvement in SOPs to enhance efficiency, cost, or customer satisfaction.
• Lead implementation of building initiatives related to technology, cost containment, inventory management, safety, training, and engagement.
• Ensure successful adoption of new behaviors and skills required for evolving expectations.
• Maintain appropriate staffing levels and allocation to meet operational and financial goals while upholding customer service excellence.
• Perform other duties as assigned.

Requirements

• A 4-year degree in Logistics, Supply Chain Operations, Business, or related disciplines is preferred, or equivalent experience in warehouse distribution or transportation.
• Minimum of 2 years of relevant experience.
• Demonstrated management experience, including leadership, motivational ability, time management, and organizational skills.
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Ability to work well under pressure, prioritize, manage time, and maintain composure.
• Knowledge of Lean methodology and proven success driving change in dynamic environments.
• Safety-first mentality.
• Strong verbal and written communication skills.
• Ability to repetitively lift up to 50 pounds while bending and twisting.
• Must maintain a current driver’s license.
• Ability to work a flexible schedule, including nights, holidays, and weekends, as needed.
• 24/7 access to cell phone, email, and security system for emergencies.
• High level of professional integrity.

ERP system and routing software experience is a plus. Bilingual in Spanish/English is a plus.

Benefits

• Market competitive compensation.
• 401(k) and Roth with company match; immediate 100% vesting.
• Comprehensive benefits, including medical, dental, and vision.
• Company-paid short-term disability and employer-subsidized long-term disability.
• Company-paid life insurance.
• Discounted tire purchasing.
• Tuition reimbursement.
• Employee assistance program.
• Generous paid vacation and paid time off.
• Customizable voluntary benefits and more.