Distribution Associate/ Returns Processor - (Urgent Need)

About the role

The Returns Processor (Distribution Associate) is responsible for providing value to our customer by accurately receiving, inspecting, and processing returned products. This includes verifying condition, updating system data, and ensuring all returned materials meet client standards for safety, accuracy, documentation, and productivity.

Job Responsibilities

• Receive, inspect, and sort returned products based on condition and company guidelines.
• Identify damage, defects, expiration, or discrepancies on returned goods.
• Accurately document return reason codes, product details, and disposition outcomes.
• Process returns through RF technology and warehouse management systems.
• Repackage, re-label, and prepare items for restocking, quarantine, or scrap.
• Ensure accurate data entry and follow Good Documentation Practices (GDP).
• Process customer orders including scanning barcodes, picking cases, and labelling boxes as needed.
• Palletize orders by scanning, retrieving, and placing completed orders on pallets.
• Verify accuracy of shipments and perform packaging activities.
• May perform dock manifest duties including scanning completed pallets and operating shrink wrap equipment.
• May operate the ground/manual manifest station.
• Become knowledgeable of other warehouse positions and assist as required.

Quality

• Perform all work at a high accuracy level; resolve errors following established procedures.
• Check and count products for accuracy, damage, and contamination.
• Participate in Lean initiatives.

Re-Warehousing

• Identify pallet ID tags and document required information.
• Write clearly, match numbers, and verify correct location codes.

Order Picking

• Accurately pick product while bending, stooping, reaching, and lifting up to 50 lbs.

Physical Inventories

• Participate in inventory counts and reconciliation as needed.

Equipment

• Operate all designated material handling equipment safely.
• Report all damage to product, equipment, or company property immediately.
• Maintain equipment cleanliness according to maintenance guidelines.

Reporting / Measurements

• Complete all warehouse and returns activity records accurately and on time.
• Review operating goals and daily performance metrics.

Safety / Sanitation / Housekeeping

• Follow all safety standards, including 5S and Lean principles.
• Maintain clean, orderly work areas.
• Report injuries, hazards, and unsafe conditions immediately.
• Assist in maintaining warehouse security.

Cross Training

• Learn responsibilities of other roles as assigned.
• Provide backup support during absences or peak volume periods.

Miscellaneous / Other

• Participate in the daily stretching program.
• Perform additional duties as assigned.
• Follow Good Documentation Practices at all times.

Education And Experience

• A high school diploma or GED, preferred.
• One year of relevant experience, preferred.
• Experience with MHE, preferred.
• Ability to obtain an electric pallet jack certification.
• Ability to read and interpret distribution documents.

Required to operate MHE and use an RF scanner

Basic analytical, organizational and prioritization skills

General distribution knowledge

Strong verbal communication skills

Ability to multitask and prioritize

Ability to work in a fast-paced distribution environment

Ability to read and interpret distribution documents

Ability to work well with others and under minimal supervision

Ability to perform in a metrics-driven environment

Basic analytical, organizational, and prioritization skills

General knowledge of distribution operations

May require working near mechanical equipment or in precarious situations

Physical Demands

• The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Work Environment

• The noise level is moderate to loud.
• There will almost always be exposure to work near moving mechanical equipment, exposure to precarious situations and potential temperature excursions.
• Occasionally the position will have exposure to fumes/airborne particles.