Distribution Agent

About the role

To provide exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.

Responsibilities

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders; check all orders for special requests and post inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping, and inventory management.
• Rate domestic transportation bills.
• Trace orders as required and notify customers of activity concerning their order.
• Ensure accurate and timely client and vendor billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving and to ship orders.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Contribute to maintaining strong relationships with vendors (trucking companies and others).
• Provide support with other miscellaneous projects, filing, and research.
• Comply at all times with regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Escalate problems to management when necessary.

Qualifications

• Understanding of transportation processes for all models is a plus.
• Hazardous Materials certification (preferred).
• Good computer skills (e.g., MS Excel, MS Word).
• Fluent in English.
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
• Meet company standards of 52 hours training per year, including as-needed management/leadership training.
• Excellent organizational skills and time management skills, in addition to a professional manner.
• Positive and willing-to-help attitude.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely, and obtain positive results.

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus