Distribution Customer Service Agent

About the Company

Expeditors is a Fortune 500 company employing over 15,000 trained professionals in a worldwide network of over 300 locations across six continents. We satisfy the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution, and customized logistics solutions. Headquartered in Seattle, Washington, Expeditors believes its employees are its greatest competitive advantage.

Responsibilities

• Daily process and input of all customer orders and distribution account(s).
• Provide daily operational reports that are accurate and timely.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests, and post inventory records.
• Assist others in their duties with all distribution accounts.
• Perform invoicing through ETMS, including billings and associated back-up and documentation.
• Perform daily data entry for receiving, order allocation, shipping, and inventory management.
• Rate domestic transportation bills.
• Coordinate special, last-minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
• Trace orders as required and notify customers of any activity concerning their order.
• Ensure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain damage records and backorder logs.
• Handle returned merchandise efficiently and ensure proper credit is given to the customer.
• Input all receipts, putaways, moves, picks, shipments, and cycle counts.
• Provide warehouse staff with necessary documents and information needed to complete receiving and shipping orders.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, and inventory counts in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Oversee all paperwork associated with orders and maintain corresponding files.
• Maintain a current and accurate procedures manual detailing processing requirements for each account.
• Answer phone calls and operate various types of machines and computers necessary to perform duties.
• Effectively correspond with customers as required.
• Provide support with other miscellaneous projects, filing, and research.
• Receive inventory.

Requirements

• Six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Previous customer service experience.
• History of excellent attendance practices.
• Proven ability to work as part of a team, under high pressure, and tight deadlines.
• Willingness to put in extra hours as required.
• Well-organized, innovative, and self-motivated.
• Good problem-solving skills.
• Fully proficient with various software applications, preferably with a base knowledge of inventory control.

Benefits

• Competitive salary.
• Matching 401(k) plan.
• Health, life, and long-term disability insurance provided—full premiums paid by Expeditors.
• Stock Purchase Plan.
• Training and Personnel Development Program.