Distributed Support Analyst

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Tech Rx In-Office Support Specialist, you will serve as a frontline resource, providing on-site technical support for CVS Health colleagues. We are seeking a skilled and customer-focused Windows and Mac Support Technician to join our team. This role involves troubleshooting hardware and software issues, assisting with device deployments, and ensuring efficient IT operations in the office. The ideal candidate has experience supporting both Windows and macOS environments and excels at timely issue resolution and exceptional customer service.

Responsibilities

• Addressing password resets
• Software upgrade failures
• Broken devices
• Operating directory (OD) problems
• Troubleshooting hardware and software issues
• Assisting with device deployments
• Ensuring efficient IT operations in the office
• Maintaining a clean and organized workspace

Requirements

• Experience in desktop support, IT helpdesk, or related technical roles
• Excellent problem-solving, communication and customer service skills
• Ability to work independently and in a team setting
• Organized, detail-oriented, and capable of handling multiple tasks efficiently
• Experience with enterprise security tools, VPNs, and single sign-on (SSO) systems
• Strong understanding of Windows 10/11 and macOS troubleshooting
• Strong understanding of Active Directory and/or Azure AD
• Strong understanding of Mobile Device Management (MDM) platforms like Jamf, Intune, or Kandji
• 3+ years of technical support experience in an IT environment
• 3+ years of proven experience with Windows operating systems, Microsoft Office Suite, Networking/VPN, Active Directory, and Multi-Factor Authentication (MFA)
• Verifiable High School diploma or GED required
• Bachelor’s degree preferred but not required

Qualifications

• CompTIA certifications (preferred)
• Experience with Macs (preferred but not required)

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Pay

The Typical Pay Range For This Role Is $21.10 - $44.99. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CV