Support Analyst

COMPANY: Canoe Intelligence WEBSITE: https://canoeintelligence.com/ TITLE: Support Analyst LOCATION: New York City or Jacksonville SALARY: $70,000 - $80,000 USD Annual + Benefits + Bonus The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. The Role As a Support Analyst, you’ll be working alongside the Support team to manage client inquiries and act as a point of contact for client requests. In this role, you’ll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe’s business alongside our growing team. What You’ll Do Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflowsBe first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and trainingWork cross-functionally with Canoe teams to solve client inquiries and streamline processesRespond to client inquiries in a consistent, concise and timely mannerCollaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugsCoordinate with Canoe’s Data Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of dataFacilitate enhanced client experience by contributing to maintenance of the Canoe Help CenterConduct client trainings focused on foundational functionality and best practicesContribute to Support roadmap project items concerning AI adoption and workflow optimization Required What We’re Looking For: Client-centric; a genuine interest to deliver results for customersEnjoys working in a collaborative environment, sharing best practices, and supporting teammatesAnalytical, data-driven self-starter that is detailed-oriented and resourcefulProblem-solver who thrives in diving into details when requiredTechnically Proficient; able to troubleshoot technical issues and relay technical information in a digestible mannerSomeone that enjoys leaning in on new initiatives; specifically AI initiatives that will propel the Canoe Support team into the future Preferred Experience (including internships) with Client Support tooling & reporting, such as Zendesk, Salesforce, Jira, Confluence, Snowflake, DatadogExperience streamlining workflows with the use of AI toolingKnowledge of alternative investmentsPrior experience (including internships) with management consulting, business process outsourcing, or technology related professional services What You’ll Get We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Our Values Client First —> Listen, and deliver client-centric solutionsBe An Owner —> Take initiative, improve situations, drive positive outcomesExcellence —> Always set the highest standard for yourself and othersWin Together —> 1 + 1 = 3 Who We Are Canoe Intelligence ("Canoe"), a Bloomberg Company, is the data management and intelligence platform powering how the world invests in alts. Our AI-native platform automates the manual data processing, cutting operational costs and risk while future-proofing alts infrastructure for long term growth. Timely, accurate, and comprehensive data arms investment teams to act with the decisiveness of public markets. Canoe’s AI-driven platform was initially incubated in 2013 for Portage Partners LLC, a private multi-family office investment firm, and launched commercially in 2017. In October 2026, Canoe became a part of Bloomberg, combining our private markets data expertise with Bloomberg’s technology, data management capabilities, and global scale. Together, we’re building a connected experience across public and private markets, and investing in the Canoe platform, people, and dedicated client service that got us here. With Canoe, it’s all about making Alts, smarter. Canoe is an equal opportunity employer and prohibits discrimination in employment. It is Canoe’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a “Protected Characteristic”).Canoe prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics. Our mission is to unlock efficiencies in alternative investment processes by introducing purpose-built automation into the workflows of institutional investors, asset servicers, capital allocators and wealth managers.