Dispute Resolution Specialist Sr.

About the role

The Credit Bureau Disputes Department's primary responsibility is to research and respond to credit reporting disputes. The Senior Dispute Resolution Specialist will be responsible for resolving and responding to customer disputes related to credit bureau reporting, handling other customer information requests from internal departments, taking inbound customer phone calls, and entering information into the Credit Bureau Dispute database.

Responsibilities

• Research and resolve credit reporting disputes
• Respond to customer information requests from internal departments (legal, regulatory, etc.)
• Handle inbound customer phone calls regarding credit reporting disputes
• Enter information into the Credit Bureau Dispute database
• Provide high-quality customer service when handling inbound phone calls from internal and external customers and from centralized departments and branch network
• Perform all other duties as assigned by management
• Peer coach on best practices, where appropriate
• Participate in team meetings

Requirements

• High School diploma / GED or higher
• 2 years or more customer service or related business experience
• Ability to manage multiple responsibilities, while adhering to the department’s productivity and quality standards
• Strong problem-solving skills and the ability to work productively in a team environment
• Ability to understand and interpret customer disputes, questions, and requests
• Maintain a professional demeanor
• Basic computer processing knowledge

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Pay

Negotiable

Schedule

Hybrid