Dispute Resolution Specialist

We need to output HTML fragment with sections: Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to extract schedule and minimum qualifications from the posting. The user says: "Please reference the schedule and minimum qualifications listed below before applying." But the posting text does not explicitly list schedule or minimum qualifications? Let's scan: The posting includes "Job Summary", "Job Description", "KNOWLEDGE, SKILLS, And ABILITIES", then sections: Experience, Education, Licenses..., Computer/Office Equipment Skills, Managerial Responsibility, Language Skills, Other Skills And Abilities, Physical Demands. No explicit schedule (like full-time, part-time, shift). No explicit minimum qualifications besides experience and education etc. The user says "reference the schedule and minimum qualifications listed below before applying." Possibly they expect us to include schedule and qualifications sections if present. But we need to check if schedule is present: Not in the provided text. Minimum qualifications: maybe they refer to Experience, Education etc. So we can create a "Requirements" or "Qualifications" section with the listed experience, education, etc. Also "Skills" section for knowledge, skills, abilities. We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO etc. Also remove application instructions (the first sentence about schedule and minimum qualifications? Actually that sentence: "Please reference the schedule and minimum qualifications listed below before applying. If you need assistance..." That's application instruction/contact info. Should be removed. Also remove EEO statement. We need to preserve all substantive information. So we need to include content from Job Summary, Job Description, Knowledge, Skills, Abilities, Experience, Education, Licenses..., Computer/Office Equipment Skills, Managerial Responsibility, Language Skills, Other Skills And Abilities, Physical Demands. We need to structure into sections: Possibly "About the role" (Job Summary), "Responsibilities" (Job Description), "Qualifications" (Experience, Education, Licenses...), "Skills" (Knowledge, Skills, And Abilities plus Other Skills And Abilities, Computer/Office Equipment Skills, Language Skills, etc.), "Physical Demands" maybe as its own section? But we only have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map: About the role = Job Summary. Responsibilities = Job Description. Requirements = maybe Experience, Education, Licenses... Qualifications could be similar but we need to avoid duplication. Could combine Requirements and Qualifications? But we need to follow instruction: use those headings only if content exists. We could have "Requirements" for experience/education/licenses, and "Qualifications" for knowledge, skills, abilities? Or we could have "Skills" for knowledge, skills, abilities. Let's decide: - About the role: Job Summary paragraph. - Responsibilities: Job Description bullet list (duties). - Requirements: Experience, Education, Licenses..., Computer/Office Equipment Skills, Managerial Responsibility, Language Skills? Actually those are more qualifications. But we can put them under Requirements. - Qualifications: maybe not needed if we covered. But we could put "Knowledge, Skills, and Abilities" under Qualifications. - Skills: Other Skills And Abilities? Might be redundant. Better: Use sections as per typical job posting: About the role (summary), Responsibilities (duties), Requirements (experience, education, licenses), Skills (knowledge, skills, abilities, other skills, computer skills, language). Physical Demands could be omitted because not in allowed headings; but we could include under Requirements? Not ideal. However instruction says only use those headings; we can omit Physical Demands if not fitting. But we must preserve all substantive information; we could include Physical Demands as a

under Requirements or Skills? Might be okay to add a

under Requirements with that info. We must not create Pay/Benefits/Schedule sections unless present. They are not present, so omit. Thus output HTML with sections:

About the role

Job Summary...

Responsibilities

• ...
...

Requirements

Experience... Education... Licenses... Computer/Office Equipment Skills... Managerial Responsibility... Language Skills... Physical Demands...

maybe break into

for each? Could use
for list of items. But we have multiple categories; we could make subheadings? Not allowed; only headings are h3. Could use

with line breaks. Better to use

• for each bullet point. For Requirements we can list each item as
• . Eg:
• Experience: 2+ years of retail banking or related financial service and customer service experience; Fraud or Dispute related experience preferred; Knowledge of Visa, STAR, and/or Co-Op network rules preferred, but not required.
etc. Similarly Skills: we can list knowledge, skills, abilities etc. Let's extract content precisely. Job Summary paragraph: "The Dispute Resolution Specialist plays a pivotal role in safeguarding the financial well-being of our members and protecting the credit union’s integrity. By providing exceptional service, this role ensures members and team members receive expert assistance in filing both fraud and non-fraud card-related claims. The specialist takes ownership of reviewing rebuttal documentation and compelling evidence provided by merchants, making informed decisions that directly impact members' financial security and peace of mind. Through critical thinking and investigative expertise, they are accountable for resolving claims with precision and integrity, whether the claims are against or by members of the credit union." Job Description duties: list each sentence after "To be effective, an individual must be able to perform each job duty successfully." Then list: - Maintains Mountain America’s mission, vision, and values by providing quality service to credit union members to resolve problems and enhance their financial relationship. - Provide superior customer service to both internal and external customers via email and telephone, escalate complex concerns as directed - Accurately and efficiently initiate card claims, and advises business partners in the same. - Utilizes critical thinking to investigate complex card fraud, card disputes and ATM dispute cases in which members are victims or perpetrators. - Own the outcomes and decisions of these investigations, recognizing their direct financial impact on the member experience and organizational trust - Meticulously review rebuttal documentation and compelling evidence provided by merchants on card fraud claims, and respond effectively to ensure favorable recovery outcomes - Gathers and documents critical evidence including transaction information, internal reports, online banking records, security footage, and other appropriate evidence - Work closely with Fraud Data Analysts to communicate card fraud findings or issues, contributing to the improvement of card fraud rules and prevention strategies - Interviews members, internal partners, and reviews filing phone calls to clarify affidavit statements, as needed - Accurately and appropriately issue credits to members’ accounts, as directed - Process technical and quality reviews to ensure accurate submission of all card claims, both fraud and non-fraud - Processes all card claims submissions across multiple networks - Promptly and appropriately logs complaints and submits Unusual Activity Referrals (UAR’s) to the BSA Team - Gathers and provides feedback on other business units in regard to all ATM, Card Fraud, and Non-Fraud Card disputes to Dispute Resolution Specialists III’s for training and coaching. - Assists process improvement and surfaces ideas and feedback to management. - Keeps current on fraud trends and complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E and other regulations as required by law as it relates to the position. - Perform other duties as assigned. We need to keep them as list items. Now Requirements: Experience, Education, Licenses..., Computer/Office Equipment Skills, Managerial Responsibility, Language Skills, Physical Demands. Let's extract each: Experience: "2+ years of retail banking or related financial service and customer service experienceFraud or Dispute related experience preferredKnowledge of Visa, STAR, and/or Co-Op network rules preferred, but not required" Note there is no spacing; we need to format nicely. Education: "Associate degree or equivalent work experience" Licenses, Certificates, Registrations, Trainings: "None" Computer/Office Equipment Skills: "Microsoft Office Suite knowledge and the ability to learn applicable software to do the job." Managerial Responsibility: "Has no supervisory/managerial responsibilities" Language Skills: "Must have the ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees, members, or clients." Physical Demands: includes several subpoints: "PHYSICAL ABILITIES / WORKING CONDITIONS: Requires sitting, using hands to handle or feel, reaching with hands and arms, talking and hearing. Vision Requirements Requires close, distance, color, peripheral and depth perception vision as well as the ability to focus. Weight Lifted Or Force Exerted Frequently lifts up to 10 pounds, occasionally lifts up to 25 pounds and rarely lifts up to 100 pounds. Environmental Office type conditions, indoors. Noise Environment Moderate noise such as in a business office with equipment and light traffic." We can combine into a paragraph. Now Skills/Knowledge: from "KNOWLEDGE, SKILLS, And ABILITIES" section: list: - Experience 2+ years... (but that's already in Requirements; but it's also under KNOWLEDGE... Actually the KNOWLEDGE section starts with "The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions." Then subheadings: Experience, Education, Licenses..., Computer/Office Equipment Skills, Managerial Responsibility, Language Skills, Other Skills And Abilities, Physical Demands. So the KNOWLEDGE section includes those subheadings. So we should not duplicate. Actually the "Experience" etc are under KNOWLEDGE, SKILLS, And ABILITIES heading. So we should treat them as part of Qualifications/Skills. But we already placed them under Requirements. To avoid duplication, we need to decide where to put them. The instruction: Use headings for sections like Requirements, Qualifications, Skills. We could put Experience/Education/Licenses under Requirements, and the Other Skills And Abilities under Skills. But the KNOWLEDGE section includes all those; we can split. Thus: - Requirements: Experience, Education, Licenses..., Computer/Office Equipment Skills, Managerial Responsibility, Language Skills (maybe). - Qualifications: maybe not needed. - Skills: Other Skills And Abilities (the bullet list after "Other Skills And Abilities"). Let's extract Other Skills And Abilities: "Prefer general knowledge of credit union operations and organizational structure.Must have demonstrated great organizational skills. Must have demonstrated attention to detail. Ability to communicate effectively using written and verbal communicationAbility to show effective decision-making skills and recognize the appropriate action to be taken based on recovery probability in both fraud and non-fraud claimsHas a thorough knowledge of regional and international card network rules and regulations, and Credit Union policies and procedures, applicable to card fraud claimsAbility to take feedback and implement goals to make improvements.Ability to accel in a fast-paced and goal-oriented environment.Ability to meet deadlines and adhere to defined time frames." Note some missing spaces; we need to format. Thus Skills section can be a
with each bullet. Now we need to ensure we don't include boilerplate: The first sentence about schedule and minimum qualifications, the EEO statement, contact info, etc. Also remove "Job Summary" heading? We are using About the role heading instead. So we should not include the literal "Job Summary" heading; we just put content under About the role. Similarly we should not include "Job Description"