Dispute Resolution Planner

SGA is a technology and resource solutions provider offering a boutique approach to solving big IT problems. As a women-owned business, we match consultants to over 1,000 engagements annually, emphasizing customer service, employee development, and quality.

About the role

We are seeking a Dispute Resolution Planner for a contract assignment with a premier Regulatory client in the DMV area. This role manages end-to-end scheduling, venue sourcing, and logistical coordination for arbitrations, serving as the primary point of contact for hearing logistics. The planner works closely with case administrators, coordinators, and external vendors to ensure efficient and cost-effective execution of dispute resolution proceedings.

Responsibilities

• Identifies and secures appropriate venues, including hotels and offices, to accommodate hearing requirements and party needs.
• Schedules arbitrations based on hearing request forms from case administrators; coordinates all logistical requirements across hybrid and in-person formats.
• Liaises with DRS staff to ensure seamless execution of proceedings.
• Serves as liaison between parties and venues to address last-minute changes, technical requirements, or special accommodations needed for proceedings.
• Negotiates competitive pricing and favorable contract terms with venues and service providers, including flexible cancellation policies to minimize costs for rescheduled or cancelled hearings.
• Monitors and manages scheduling-related expenses to ensure cost-effective operations.

Requirements

• Bachelor's degree in business administration, hospitality, or related field; or equivalent combination of education and experience.
• 3-5 years of experience in scheduling coordination, legal operations, or vendor management.
• Strong organizational and multitasking abilities with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and problem-solve in a fast-paced environment.
• Strong negotiation and vendor management capabilities.
• Proficiency with Microsoft Office Suite and Adobe.

Preferred Skills

• Experience working in legal services, dispute resolution, arbitration, or regulatory environments.
• Knowledge of the hospitality, financial services, and/or securities industry.