Dispute Analyst

Key Responsibilities

• Escalated Accounts – Manage escalated customer accounts within a specific product or division.
• Support Cases – Respond to customer inquiries related to disputes and accounting concerns.
• Resolve Disputes – Reconcile customer accounts and resolve disputes in a timely manner.
• Communicate Internally – Communicate with internal stakeholders regarding collections and account issues.
• Customer Support – Provide customer support via phone and email for dispute-related matters.

Root Cause Analysis & Resolution

• Investigate Complaints – Investigate the underlying causes of customer complaints.
• Recommend Solutions – Recommend and communicate appropriate solutions to resolve issues.

Overdue Account Management

• Monitor Accounts – Coordinate with legal counsel and identify accounts for submission to external collection agencies to recover overdue funds.

Reporting & Documentation

• Monthly Reports – Provide monthly reports and commentary to Division Leaders.
• Closing Activities – Support month-end and year-end closing activities.
• Document Efforts – Document collection efforts and maintain accurate records.
• System Utilization – Utilize systems such as NetSuite, Salesforce, and BlueSnap AR Automation for tracking and reporting.

Qualifications

• Bachelor’s degree in finance, accounting, or a related field.
• Minimum of 5 years of relevant experience in a similar role.
• Strong organizational, administrative, and financial skills.
• Proficient in ERP and financial software systems; experience with Salesforce is a plus.
• Advanced proficiency in Microsoft Excel and Word.
• Strong analytical and problem-solving skills; detail-oriented and results-driven.
• Customer-focused with a commitment to delivering high-quality, accurate work.
• Willingness to work overtime as needed.