Check Dispute Analyst

Primary Office Location

626 Washington Place
Pittsburgh, Pennsylvania
15219

Position Overview

This position is primarily responsible for the processing of check disputes submitted by customers. The incumbent in this position reviews disputes for accuracy and completion and ensures they are processed in accordance with guidelines. This may result in providing credit to customer accounts and/or corresponding with other financial institutions to recover funds.

Primary Responsibilities

• Reviews check disputes submitted by customers for accuracy and to determine validity.
• Analysts coordinates with internal parties to gather necessary documentation from customers in order to process to completion.
• Processes dispute claims per policy and procedure and provides credit to customers and/or corresponds with other financial institutions to recover funds for customers.
• Ensures letters and/or documentation is provided to customers detailing status and outcome of dispute.
• Works with branch staff to ensure affected customer accounts are closed and new accounts opened to mitigate any additional unauthorized activity, if applicable, or refers customers to Treasury Management to review fraud products in lieu of account closure.
• Escalates claims to Risk Investigations team in case management system for further review, if necessary and/or provides claim documentation to law enforcement if requested.

Skills Required

• Ability to work and multi-task in a fast paced environment
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level

Physical Requirements

Or Work Conditions Beyond Traditional Office Work

Equal Employment Opportunity (EEO)

F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.