Dispensary Technician

For over 55 years, Delaware Valley Community Health has been driven by our mission to serve the underserved population of Greater Philadelphia. We support each other in a friendly, dynamic, and diverse environment and treat each other like family. The work is often challenging but it’s always rewarding. We are committed to giving our people every opportunity to succeed by providing quality benefits and continuous learning opportunities.

About the role

The Dispensary Technician is responsible for processing prior authorization requests, making medication adherence outreach calls to patients, and dispensing medications to and collecting co-pays from patients at our health centers’ medication dispensaries, as well as assisting with compliance activities at all sites. This position ensures efficient and positive interactions between pharmacy staff and patients, facilitates access to education and pharmacists as needed, and maintains accurate documentation.

Responsibilities

• Pre-authorization and Medication Adherence
  • Reviews incoming prior authorization requests for validity.
  • Reviews formulary alternatives for drugs that may require prior authorization before communicating with the prescribing provider.
  • Completes prior authorization requests with appropriate requested medical information.
  • Completes outreach calls to patients who are overdue for medication refills.
  • Troubleshoots and coaches patients about proper medication adherence.
  • Facilitates refill requests to care coordination or provider as appropriate.
  • Maintains complete, timely, and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
  • Obtains pertinent medical information to document prior authorization requests.
  • Understands, anticipates, and responds to complex questions from third-party payers.
  • Enters application information, prior authorizations, and other relevant data into patient health records.
  • Generates reports as requested.
  • Prescreens payment sources to identify problematic payers.
  • Interacts with medical and professional staff to obtain appropriate clinical documentation for accurate indications in patient records.
  • Advises health caregivers and staff about any problematic medications.
  • Refers appropriate patients to medication assistance programs.
  • Problem solves with insurance staff.
• General Dispensary Duties
  • Greets patients, actively listens to their needs, and relays information professionally and accurately.
  • Verifies patient’s prescription and insurance information, collects co-pays, and refills prescriptions.
  • Establishes and maintains patient profiles while following confidentiality procedures.
  • Enters accurate insurance or sliding fee information.
  • Accurately dispenses medications according to prescriptions.
  • Informs patients of last refill and schedules appointments with providers.
  • Processes prescriptions through insurance carrier or sliding fee.
  • Attaches correct labels to assigned medications with auxiliary labels.
  • Runs and reconciles daily receipts and co-pay reports.
  • Conducts inventory to ensure correct stock and organization of medications.
  • Secures all areas in the dispensary, ensuring gates and doors are locked.
  • Provides/coordinates coverage for medications clerks across sites.
• Administrative Duties
  • Keeps abreast of industry trends and regulatory changes in the pharmacy industry.
  • Maintains current knowledge of medical modalities and new protocols for specific patient populations.
  • Identifies problems in processes/procedures or services and makes recommendations for improvements.
  • Participates in department self-audit procedures for ongoing evaluation of service.
  • Attends departmental meetings as needed.
• Supplemental Duties
  • Completes other duties as requested by the Director of Pharmacy.

Requirements

• A high school diploma or equivalent is required.
• Pharmacy Technician certification preferred.
• Previous pharmacy experience required.
• Bilingual (English/Spanish) is required.
• Ability to work effectively with all levels of the care team and colleagues.
• Demonstrated excellent interpersonal and verbal communication skills.
• Ability to interpret and apply guidelines and procedures.
• Proficiency in basic computer skills.
• Demonstrated good listening, customer service skills, and attention to detail.

Physical Demands

• Work is primarily sedentary; long periods may be spent at a desk and/or computer terminal.
• Lifting up to 25-pound boxes may be required.
• Travel between health centers is required.

Work Environment

• Work is primarily performed in a busy, multi-cultural ambulatory care setting.
• Minimal exposure to infectious disease and bloodborne pathogens.

Benefits

• Medical, Dental, and Life Insurance
• Flexible Paid Time Off
• 401K with match
• Tuition Reimbursement
• Room for growth and development

Pay

$21–$22 hourly