Dispensary Tech (Part-Time)

About the Company

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, serving both medical patients and adult-use consumers. Our strength lies in our people, and we're re-imagining how we work to shape the future of cannabis.

About the Role

The Dispensary Technician is responsible for providing patients with an extraordinary experience through meaningful interaction, knowledgeable answers, and a compassionate, genuine, and respectful environment. This role contributes to fostering a climate that encourages forward thinking, inclusion, and generosity of spirit.

Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each patient by explaining the potential benefits of premium cannabis products.
• Ensures patient questions or concerns are resolved quickly and completely; escalates unresolved concerns to management.
• Oversees patient intake, ensuring appropriate records and paperwork are submitted while maintaining confidentiality.
• Accurately receives, coordinates, and fulfills patient orders using Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volumes, engages in continued learning, and assists in maintaining a properly stocked, clean, and tidy dispensary with a "Patient first" approach.
• Follows compliance practices to prevent diversion of medical cannabis to unauthorized individuals.
• Assists in processing and monitoring floor stock and participates in daily inventory counts.
• Fosters a positive work environment, treating everyone with dignity and respect while maintaining curiosity about cannabis.
• Performs opening and closing procedures.
• Acts as the critical link between Ayr Wellness and patients by providing an amazing, stress-free, and helpful experience.
• Ensures the store, including restrooms, is consistently clean, safe, and guest-ready.

Requirements

• Must be 21 years of age or older and able to pass all background checks.
• High school diploma or GED required.
• 1-3 years of experience in retail or customer service; cannabis experience is a plus.
• Basic math, computer, and cash handling skills.
• Ability to coordinate and problem-solve professionally.
• Must maintain regular and punctual attendance.
• Strong communication skills for interacting with patients, caregivers, and team members.
• Experience with cash handling, POS, and inventory control systems.
• Prior experience in a high-volume environment.

Skills

• Customer Obsessed: Dedicated to creating a remarkable experience; builds rapport and trustful connections; known as a good listener and approachable.
• Adaptable/Flexible: Manages change effectively, handles ambiguity and stress well, and remains positive in challenging situations.
• Learning on the Fly: Learns quickly when facing new problems; open to change and continuous learning.

Working Conditions

• Accommodates scheduling that may include varied shifts, weekends, and some holidays.
• Able to assist patients with disabilities in navigating the dispensary, including consultation areas, registers, entrances, and exits.

Physical Requirements

• Frequently communicates with patients and caregivers regarding medical conditions and product information.
• Operates computer/POS systems, printers, phones, and other office equipment.
• Must remain stationary during patient check-ins or register operations.
• Observes and assesses patient entry via cameras and inspects IDs.
• Frequently communicates with staff via walkie-talkie or headset.
• Constantly positions self throughout sales transactions, including operating POS systems and handling products.
• Moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.