Dispensary Tech (Part-Time)

About the Company

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, serving both medical patients and adult-use consumers. Our strength lies in our people, and we’re re-imagining how we work to shape the future of cannabis.

About the Role

The Dispensary Technician is responsible for providing patients with an extraordinary experience through meaningful interaction, knowledgeable answers, and a compassionate, genuine, and respectful environment. This role contributes to fostering a climate that encourages forward thinking, inclusion, and generosity of spirit while acting as the critical link between Ayr Wellness and our patients.

Responsibilities

• Provide knowledge, expertise, and guidance to patients about the benefits of premium cannabis products.
• Resolve patient questions or concerns quickly and completely; escalate unresolved concerns to management.
• Oversee patient intake, ensuring proper records and paperwork are submitted while maintaining confidentiality.
• Accurately receive, coordinate, and fulfill patient orders using POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varied sales volumes, engage in continued learning, and maintain a clean, well-stocked dispensary with a "Patient first" focus.
• Follow compliance practices to prevent diversion of medical cannabis to unauthorized individuals.
• Assist in processing and monitoring floor stock and participate in daily inventory counts.
• Foster a positive work environment, treating everyone with dignity and respect while maintaining curiosity about cannabis.
• Perform opening and closing procedures and ensure all areas, including restrooms, are clean, safe, and guest-ready.
• Act as the critical link between Ayr Wellness and patients by delivering an amazing, stress-free experience.

Requirements

• Must be 21 years of age or older and able to pass all background checks.
• High school diploma or GED required.
• 1-3 years of experience in retail or customer service; cannabis experience is a plus.
• Basic math, computer, and cash handling skills.
• Ability to coordinate and problem-solve professionally.
• Experience with cash handling, POS, and inventory control systems.
• Prior experience in a high-volume environment.
• Must maintain regular and punctual attendance.

Skills

• Customer Obsessed: Dedicated to creating remarkable experiences, building rapport, and maintaining trustful, authentic connections.
• Adaptable/Flexible: Manages change effectively, handles ambiguity and stress well, and remains positive in challenging situations.
• Learning on the Fly: Learns quickly when facing new problems, open to change, and a versatile learner.

Working Conditions

• Able to accommodate scheduling that may include varied shifts, weekends, and some holidays.
• Able to assist patients with disabilities in navigating the dispensary, including consultation areas, registers, entrances, and exits.

Physical Requirements

• Frequently communicates with patients and caregivers about medical conditions and product offerings.
• Frequently operates computers, POS systems, and standard office equipment (printers, phones, photocopiers).
• Must remain stationary when checking in patients or operating the register.
• Must observe and assess patient entry via cameras and inspect IDs.
• Frequently communicates with staff via walkie-talkie or headset.
• Constantly positions self throughout sales transactions, including maintaining POS systems and collecting products.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.