Dispensary Tech (Part-Time)

About the Company

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, serving both medical patients and adult-use consumers. At Ayr, we prioritize our people and are re-imagining how we work to shape the future of cannabis.

About the Role

The Dispensary Technician is responsible for providing patients with an extraordinary experience through meaningful interaction, knowledgeable answers, and a compassionate, genuine, and respectful environment. This role contributes to fostering a climate that encourages forward thinking, inclusion, and generosity of spirit.

Responsibilities

• Provide knowledge, expertise, and guidance to patients about the benefits of premium cannabis products.
• Resolve patient questions or concerns quickly and escalate unresolved issues to management.
• Oversee patient intake, ensuring proper records and confidentiality.
• Accurately receive, coordinate, and fulfill patient orders using POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varied sales volumes, engage in continuous learning, and maintain a well-stocked, clean, and tidy dispensary with a "Patient first" approach.
• Follow compliance practices to prevent diversion of medical cannabis to unauthorized individuals.
• Assist in processing and monitoring floor stock and participate in daily inventory counts.
• Foster a positive work environment, treating everyone with dignity and respect while maintaining curiosity about cannabis.
• Perform opening and closing procedures.
• Act as the critical link between Ayr Wellness and patients by delivering an amazing, stress-free experience.
• Maintain the cleanliness and safety of all areas, including restrooms, to ensure a guest-ready environment.

Requirements

• Basic math, computer, and cash handling skills.
• Ability to coordinate and problem-solve professionally.
• Must be 21 years of age or older and able to pass all background checks.
• Maintain regular and punctual attendance.
• Effective communication with patients, caregivers, and team members.
• Experience with cash handling, POS, and inventory control systems.
• Prior experience in a high-volume retail or customer service environment; cannabis experience is a plus.

Qualifications

• High school diploma or GED required.
• 1-3 years of experience in retail or customer service.

Skills

• Customer Obsessed: Dedicated to creating remarkable experiences, building rapport, and maintaining trustful connections.
• Adaptable/Flexible: Manages change effectively, handles ambiguity and stress, and remains positive in challenging situations.
• Learning on the Fly: Learns quickly, open to change, and seeks solutions to new problems.

Working Conditions

• Accommodate scheduling that may include varied shifts, weekends, and some holidays.
• Assist patients with disabilities in navigating the dispensary, including consultation areas, registers, entrances, and exits.

Physical Requirements

• Frequent communication with patients and caregivers regarding medical conditions and product offerings.
• Frequent operation of computers, POS systems, and standard office equipment.
• Ability to remain stationary during patient check-ins or register operations.
• Ability to observe and assess patient entry via cameras and inspect IDs.
• Frequent communication with staff via walkie-talkie or headset.
• Constant movement and positioning during sales transactions, including maintaining POS systems and collecting products.
• Frequent movement and transport of dispensary products/totes up to 30 lbs.