Dispensary Tech

About the Company

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, serving both medical patients and adult-use consumers. At Ayr, we prioritize our people and are re-imagining how we work to shape the future of cannabis.

About the Role

The Dispensary Technician is responsible for providing patients with an extraordinary experience through meaningful interaction, knowledgeable answers, and a compassionate, genuine, and respectful environment. This role contributes to fostering a climate that encourages forward thinking, inclusion, and generosity of spirit.

Responsibilities

• Provides knowledge, expertise, and guidance to patients about the benefits of premium cannabis products.
• Resolves patient questions or concerns quickly and communicates unresolved issues to management.
• Oversees patient intake, ensuring proper records and confidentiality are maintained.
• Accurately receives, coordinates, and fulfills patient orders using POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volumes, engages in continuous learning, and maintains a clean, well-stocked dispensary with a "Patient first" approach.
• Follows compliance practices to prevent diversion of medical cannabis to unauthorized individuals.
• Assists in processing and monitoring floor stock and participates in daily inventory counts.
• Fosters a positive work environment, treating everyone with dignity and respect while maintaining curiosity about cannabis.
• Performs opening and closing procedures and ensures all areas, including restrooms, are clean, safe, and guest-ready.
• Acts as the critical link between Ayr Wellness and patients by delivering an amazing, stress-free experience.

Requirements

• Must be 21 years of age or older and able to pass all background checks.
• High school diploma or GED required.
• 1-3 years of experience in retail or customer service; cannabis experience is a plus.
• Basic math, computer, and cash handling skills.
• Ability to coordinate and problem-solve professionally.
• Experience with cash handling, POS, and inventory control systems.
• Prior experience in a high-volume environment.
• Must maintain regular and punctual attendance.
• Strong communication skills for interacting with patients, caregivers, and team members.

Skills

• Customer Obsessed: Dedicated to creating remarkable customer experiences, building rapport, and maintaining trustful, authentic connections.
• Adaptable/Flexible: Manages change effectively, handles ambiguity and stress well, and remains positive in challenging situations.
• Learning on the Fly: Learns quickly when facing new problems and is open to change.

Working Conditions

• Able to accommodate scheduling that may include varied shifts, weekends, and some holidays.
• Able to assist patients with disabilities in navigating the dispensary, including consultation areas, registers, entrances, and exits.

Physical Requirements

• Frequently communicates with patients and caregivers about medical conditions and product offerings.
• Operates computer/POS systems, printers, phones, and other office equipment.
• Must remain stationary during patient check-ins or register operations.
• Observes and assesses patient entry via cameras and inspects IDs.
• Communicates with staff via walkie-talkie or headset.
• Constantly positions self during sales transactions, including maintaining POS systems and handling products.
• Moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.