Dispensary Tech

Company Description

Ayr Wellness is a leading U.S. multi‑state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high‑quality cannabis products, proudly serving both medical patients and adult‑use consumers across our markets. At Ayr, our strength lies in our people. We’re re‑imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next. The cannabis industry is fast‑moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long‑term success. For more information, please visit www.ayrwellness.com.

Job Summary

The Dispensary Technician is responsible for providing our patients with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Dispensary Technician fosters an environment that is compassionate, genuine, and respectful. Dispensary Technicians are expected to contribute to making their dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit.

Duties and Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each patient by explaining potential benefits of the Premium Cannabis products offered.
• Ensures patient questions or concerns are resolved quickly and completely; communicates any requests or unresolved concerns to management immediately.
• Oversees patient intake process, ensuring that appropriate patient records and paperwork are submitted, and confidential information is maintained appropriately.
• Accurately receives, coordinates, and fulfills patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with AYR Wellness, local and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Patient first” acuity.
• Follows compliance practices and prevents the diversion of medical cannabis to anyone other than authorized patients.
• Assists in processing and monitoring floor stock and participates in daily inventory counts.
• Fosters a positive work environment, treats everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
• Performs opening and closing procedures.
• Acts as the critical link between AYR Wellness and our patients by providing an amazing, stress‑free and helpful patient experience.
• Maintains the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready.

Qualifications

• Must possess basic math, computer, and cash handling skills.
• Ability to coordinate and problem‑solve in a professional manner.
• Must be 21 years of age or older and able to pass all background checks.
• Maintain regular and punctual attendance.
• Effective communication with patients/caregivers and team members.
• Experience with cash handling and POS/inventory control systems.
• Prior experience working in a high‑volume environment.

Education

High school diploma/GED required.

Experience

1‑3 years’ experience working in retail or other customer service position; cannabis experience is a plus.

Competencies (Knowledge, Skills and Attitude)

• Customer Obsessed: Dedicated to creating a remarkable experience for customers; builds rapport and maintains meaningful and effective relationships, creating trustful, authentic connections; good listener, approachable, and often aware of early developments.
• Adaptable / Flexible: Effectively manages change and adjusts comfortably to new people and processes; multitasks and handles ambiguity and stress while remaining positive; rebounds quickly from challenges, asks for help when needed, and stays focused on being a force for good.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner, open to change.

Direct Reports

No direct reports.

Working Conditions

• Ability to accommodate scheduling that may include varied shifts, weekends, and some holidays.
• Ability to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits.

Physical Requirements

• Frequent communication with patients and/or caregivers regarding medical conditions and symptoms; must exchange accurate product information.
• Frequent operation of computer/POS system and standard office equipment (printers, phones, photocopier).
• Must remain in a stationary position when checking in patients or operating the register.
• Must observe and assess patient entry via cameras and inspect patient IDs upon entry.
• Frequent communication with other staff via walkie‑talkie or headset.
• Constantly positioned throughout sales transactions, maintaining the computer/POS, collecting product and retail bags.
• Constantly moves and transports dispensary products/totes up to 30 lb throughout the dispensary.

AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.