Dispensary Tech

Duties and Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each patient by explaining potential benefits of the Premium Cannabis products offered.
• Ensures patient questions or concerns are resolved quickly and completely.
• Communicates any requests or unresolved concerns to management immediately.
• Oversees patient intake process, ensuring that appropriate patient records and paperwork are submitted, and confidential information is maintained appropriately.
• Accurately receives, coordinates, and fulfills patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with AYR Wellness, local and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Patient first” acuity.
• Fulfills the role of the critical link between AYR Wellness and our patients by providing an amazing, stress-free and helpful patient experience.
• Takes pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Qualifications

• Must possess basic math, computer, and cash handling skills.
• Able to coordinate and problem solve in a professional manner.
• Must be 21 years of age or older.
• Able to pass all background checks.
• Maintain regular and punctual attendance.
• Able to communicate effectively with patients/caregivers and team members.
• Experience with cash handling and POS/inventory control systems.
• Prior experience working in a high-volume environment.

Competencies (Knowledge, Skills and Attitude)

• Customer Obsessed - Dedicated to creating a remarkable experience for customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
• Adaptable / Flexible - Effectively manages change and adjusts comfortably to new people and processes; multi-tasks and handles ambiguity and stress well while remaining positive; bounces back quickly from challenging situations; asks for help when needed and stays focused on being a force for good.
• Learning on the Fly - learns quickly when facing new problems; a relentless and versatile learner, open to change.
• Direct reports - No direct reports.