Dispensary Sales Associate (Budtender) Colerain

About the Role

The Dispensary Sales Associate (Budtender) is a customer-facing retail professional responsible for creating an exceptional, compliant, and educational dispensary experience for medical and adult-use customers. This position combines product knowledge, consultative selling, transaction accuracy, and operational execution while following all applicable Division of Cannabis Control (DCC) requirements and company standards.

Responsibilities

• Customer Experience & Sales
  • Welcome every customer with professionalism, urgency, and a service-first mindset.
  • Verify required identification and, when applicable, patient registration before completing transactions.
  • Use thoughtful discovery questions to understand customer needs, preferences, experience level, and budget.
  • Educate customers on available product categories, cannabinoids, formats, potency, and responsible use within the scope of the role.
  • Recommend products confidently and accurately while supporting store sales goals, average order value, units per transaction, promotions, and loyalty initiatives.
  • Process transactions accurately through the point-of-sale system and handle cash and other approved payment methods according to company policy.
  • Resolve routine customer concerns professionally and escalate issues to leadership when appropriate.
• Compliance & Transaction Accuracy
  • Maintain an active Ohio Dispensary Employee License and comply with all DCC rules, company policies, and required training.
  • Complete sales and dispensing transactions accurately and maintain required records in approved state tracking and POS systems.
  • Follow purchase-limit, identification, product-handling, security, privacy, and recordkeeping requirements.
  • Protect confidential customer and patient information and follow company privacy procedures.
  • Immediately report suspected diversion, suspicious activity, transaction discrepancies, safety concerns, or compliance issues to leadership.
  • Follow all cash-handling, drawer accountability, discount, refund, and transaction-correction procedures.
• Store Operations & Team Support
  • Maintain a clean, organized, secure, and customer-ready sales floor, reception area, fulfillment area, and assigned workstations.
  • Assist with stocking, merchandising, labeling, order fulfillment, product organization, and other inventory-support activities as assigned.
  • Complete opening, closing, daily cleaning, and operational checklists accurately and on time.
  • Maintain current product, promotion, policy, and SOP knowledge by actively participating in meetings and training.
  • Communicate effectively with peers and leaders and contribute to a respectful, accountable, and collaborative team environment.
  • Demonstrate dependable attendance, punctuality, schedule flexibility, and readiness to support business needs.
  • Perform other duties reasonably assigned in support of safe, compliant, and efficient dispensary operations.

Requirements

• Must be at least 21 years of age.
• Must hold or be eligible to obtain the required Ohio Dispensary Employee License.
• High school diploma or GED required.
• Retail, hospitality, sales, or other customer-facing experience preferred.
• Strong communication, interpersonal, active-listening, and customer-service skills.
• Comfortable learning cannabis products, retail technology, compliance requirements, and sales processes.
• Basic math, computer, POS, and cash-handling skills.
• Must successfully complete required background checks and all company and DCC-compliant onboarding requirements.
• Ability to work in a fast-paced environment while maintaining accuracy, professionalism, and attention to detail.

Physical & Scheduling Requirements

• Ability to remain standing or walking for extended periods during a scheduled shift.
• Ability to lift and carry up to 25 pounds and perform routine bending, reaching, and stocking activities.
• Manual dexterity and visual attention sufficient to operate registers, scan products, handle cash, and read product labels.
• Must be available to work a flexible retail schedule that may include evenings, weekends, holidays, and peak business periods.

Performance Expectations

• Deliver a consistent, welcoming, and educational customer experience.
• Maintain transaction accuracy and strict compliance with company and regulatory requirements.
• Support store sales and customer-engagement goals through knowledgeable recommendations and effective execution of promotions.
• Complete required training and maintain working knowledge of products, policies, SOPs, and operational updates.
• Demonstrate accountability, teamwork, reliability, and professional communication.

Why Join The Garden

Join a growing Ohio cannabis retail team focused on customer experience, education, operational excellence, and career development. Team members gain hands-on industry experience, ongoing training, and opportunities to grow as the organization expands.