Dispensary Associate - Part Time

Key Duties and Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Absorb and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Additional Responsibilities as Delivery Associate (as needed)

• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role.
• Follow all Trulieve Policies and Procedures as delivery associate.

Additional Responsibilities as Online Support (as needed)

• Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

Skills and Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Excellent people skills and effective communication with others in both verbal and written form.
• Ability to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Mental and physical capacities necessary to perform the job duties.
• Valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Comprehensive background record check.

Additional Requirements

• Able to move intermittently throughout the workday.
• Able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.
• Able to function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

Physical Requirements

• Constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices.
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl).
• Occasionally required to remain in a seated position.

Work Schedule

• Flexible hours depending on store needs.
• Must be available to work evenings, weekends, and holidays.
• A comprehensive benefits package including paid time off is offered with this position.
• This position will work up to 25 hours per week and will be available "after hours" based on business needs.