Dispensary Associate - Part Time

Key Duties And Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Aid Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Absorb and address any product or device issues.
• Collaborate with leadership and management to resolve customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.

Additional Responsibilities

• As Delivery Associate: Must possess a valid driver’s license and clear driving record to fulfill delivery driver role.
• As Online Support: Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

Skills And Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Prior cash handling experience.
• Excellent people skills and ability to communicate effectively with others in both verbal and written form.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Ability to understand and follow written/oral instructions.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Mental and physical capacities necessary to perform the job duties.
• Valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Pass a comprehensive background record check.

Physical Requirements

• Constantly required to move/traverse throughout entire facility, including confined spaces.
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public.
• Observe/inspect details at varying ranges.
• Operate computing devices.
• Manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery).
• Push/pull objects up to 50lbs.
• Lift/carry/position objects up to 50 lbs.
• Ascend/descend stool/ladder/steps.
• Position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl).
• Frequently required to remain in a seated position.
• Occasionally required to remain in a seated position.

Work Schedule

• Flexible hours depending on store needs.
• Must be available to work evenings, weekends, and holidays.

Benefits

• A comprehensive benefits package including paid time off.

Equal Opportunity Employer

Trulieve Supports a Drug-Free Workplace