Dispensary Associate

Fluent is part of the Maitri Medicinals family, a Pennsylvania-based organization committed to cultivating wellness through high-quality medical marijuana products and compassionate patient care. Since our founding, we have expanded our cultivation, processing, and dispensary operations to serve patients throughout Pennsylvania, including locations in Pittsburgh, Uniontown, Williamsburg, Shamokin Dam, State College, Hanover, Mechanicsburg, Annville, and New Stanton. Rooted in Western Pennsylvania, Maitri remains dedicated to supporting local communities by providing compassionate care, reliable access to medical cannabis, and responsible patient education.

About the role

Trained in all core competencies including Patient Intake, Patient Advisor, Fulfillment, Fast Track, Sales floor, and Surveillance.

• Patient Intake – Manages the registration and flow of visitors to the dispensary by greeting patients, caregivers, and visitors to ensure only approved persons gain access to the facility. Register patients and caregivers into the state-mandated electronic tracking system. Prevent diversion of medical marijuana by ensuring that purchased amounts do not exceed patients’ recommended limits. Ensure PA area and sales floor remain organized and free of clutter. Assist new patients with required paperwork, use the internal communication system to communicate new patient movement throughout the dispensary to Pharmacy, security, and other team members. Monitor all visitor activity to ensure visitors follow DOH-mandated SOPs and use the internal communication system to communicate visitor movement to security and other team members. Ensure check-in area and lobby remain organized and free of clutter.
• Patient Advisor – Complete sales transactions with patients and caregivers and follow all cash management policies, ensuring all required paperwork is completed properly. Maintain a compliant sales environment through use of the state-mandated point-of-sale software, ensuring the filled order matches the order placed on the menu order platform by reviewing each product with the patient.
• Fast Track and Fulfillment – Complete and fill all orders placed within the menu ordering platform and scan into the state-mandated point-of-sale software to ensure accuracy of each order as well as dispensary inventory. Answer phone calls from patients regarding product information, order placement/changes/cancellations, etc. Ensure fulfillment area remains organized and free of clutter.
• Patient Service – Answer all incoming phone calls, maintain detailed knowledge of all medical marijuana products in order to educate and advise patients and caregivers on types, methods, and effectiveness of medical marijuana products. Assist patients in placing orders via the menu ordering platform.
• Sales floor – Assist patients in wayfinding throughout the dispensary, including connecting patients with the onsite Pharmacist team, location of order pick-up, ATM, CanPay options, and educating patients on product and accessories options.
• Surveillance – Monitor computer-based surveillance systems. Watch for any unlawful or unsafe activity, keep an eye on surveillance feeds, and inspect the grounds for possible hazards.
• Housekeeping – Assist with general housekeeping throughout the facility to ensure a clean work environment.

Requirements

• Must demonstrate empathy and a passion for serving patients in need
• Excellent communication skills
• Customer service and/or retail experience a plus
• Must be able to thrive in a teamwork environment
• Must be 18 years of age or older
• Must be able to pass state and federal criminal background checks
• Must be able to successfully complete a 2-hour online instructional course
• Basic math skills required
• Must demonstrate proficiency with technology
• Willing to work a flexible schedule including nights/weekends
• Able to stand for long periods of time
• Able to lift moderate weights (up to 35 lbs.)
• Comfortable being under constant video surveillance

Benefits

• Health/Vision/Dental insurance coverage with HSA contribution plans
• Employee Assistance Program (EAP)
• 401K with 1% Match
• Company-sponsored short- and long-term disability insurance
• Employee discounts
• Paid time off (PTO)
• Paid Holidays
• Paid sick time
• Earn up to $1.00 in merit-based raises during your first year with performance evaluations at 6 and 12 months