Dispatcher - Weekends

Duties And Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Must be a problem-solver, point-person for road accidents, vehicle breakdown
• Provide reports to Operations Manager and Leadership team
• Familiarity with Google Docs is a plus
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations

Skills Required

• 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• CDL required (Preferred)
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Samsara (Preferred)
• Proficiency in Trip Shot (Preferred)
• Experience using multiple software programs simultaneously with various open tabs
• Provide quick real time responses to requests
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• Bilingual preferred but not required

Qualifications

We Offer Physical Health Exceptional medical, dental, vision, and life insurance benefits Financial Health Competitive compensation packages 401(k) with 4% employer match Financial Wellness Tool Commuter Benefits Emotional Health Employee Assistance Program (EAP) PTO for part-time and full-time positions Paid holidays Pet & Legal Insurance Personal Development On-the-job training and skills development Internal transfer opportunities for career growth Benefits vary by position and location

Benefits

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.