Dispatcher - Weekends

Essential Duties

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Provide customers with pricing information and respond to any queries they may have.
• Maintain records and process customer payments.
• Maintain records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• A High School Diploma or Equivalent.
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeaner and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Accurate data entry.
• Computer literate.
• Knowledge of Tow book software a plus!
• Ability to work Days, Nights and Weekends.

Physical Requirements

• Routinely requires sitting at a desk and viewing a display screen for extended periods.
• Routinely requires moderate (up to 40 pounds) lifting and carrying.
• Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending.
• Good hearing and vision required.

Benefits

• Two medical plans.
• Two dental plans.
• Vision.
• Employer paid Life and AD&D.
• Voluntary Insurance plans.
• 401(k) Plan.
• Short Term Disability.
• Long Term Disability.
• Holiday Pay.
• PTO.
• Employee Assistance Program.
• Sign on Bonus.
• Employee Referral Bonus.