Dispatcher Warehouse - Las Vegas

About the role

The Dispatcher (WO) is responsible for receiving equipment orders and sending drivers to pick up and drop off goods to a wide variety of venues during regular and off-standard working hours. Accountable for logistics, efficiencies, and communicating essential information to drivers and customers. This position reports to the Warehouse Operations Manager.

Responsibilities

• Provide superior customer service and strive to exceed the needs and expectations of internal and external customers.
• Maintain a positive relationship with all drivers and customers through effective communication and interaction.
• Ensure drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily.
• Communicate with customers on deliveries due to delays, weather, and equipment issues.
• Coordinate dispatch and delivery activities between drivers and customers.
• Assist warehouse team with pulling, receiving, and transportation of equipment as needed.
• Ensure all equipment is in good condition for deliveries and order accuracy.
• Ensure that vehicles are well maintained by scheduling service appointments as required.
• Ensure Driver Vehicle Inspection Logs are performed before each trip.
• Ensure general maintenance supplies are on hand (e.g., wiper fluid, DEF, etc.).
• Schedule mechanical maintenance needs to ensure maximum uptime for vehicles.
• Ensure that delivery trucks are kept clean, free of debris, and maintained daily.
• Ensure drivers are following set routes by dispatch for optimal production.
• Provide directions from location to location when needed.
• Provide management with reporting on fleet and drivers.
• Maintain current fleet and driver information on Fleetmatics system.
• Create balanced routes for optimal driver/truck production and fleet efficiency.
• Monitor live routes for optimal route and traffic conditions.
• Confirm drivers are operating in a manner that consistently reflects Encore values.
• Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks.
• Manage and monitor manual and/or electronic log books.

Requirements

• High School Diploma / GED.
• 3 years of transportation or logistics experience (fleet management preferred).
• Basic Audio-Visual Experience.
• Basic Computer Skills.
• Exceptional customer service skills.
• Understand hours of service rules and regulations.
• Ability to lead the organization in a safe, efficient, and caring manner.
• General knowledge of vehicle inspection and maintenance.
• Ability to give, receive, and follow written and/or oral instructions.
• High level of composure and good stress management skills.
• Alert, focused, and detail-oriented.
• Proficient using GPS and other routing systems.
• Knowledge of CDL / non-CDL rated equipment and thresholds.
• Understanding of air mile rules for both CDL and non-CDL drivers.
• Knowledge and understanding of DOT rules and regulations.
• Ability to work both independently and cooperatively.
• Good communication skills, both written and verbal, with internal and external customers.
• Ability to work safely with a high degree of quality.
• High degree of teamwork with customers, peers, and managers.
• Ability to use and understand automated routing software.
• General competencies in smartphone use.
• Superior customer service skills.
• Demonstrate integrity in all areas.
• A sense of ownership and responsibility for safety and timeliness.

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Work Environment

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Pay

Hourly pay range: $22.17 - $29.53. The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for other compensation such as potential overtime, bonuses, or incentives.

Benefits

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

Encore prides itself on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.