Dispatcher (Security)

About the role

This position provides primary radio and telephone communications between Security Department personnel and those requesting assistance from the district Security Department. It involves emergency and non-emergency radio dispatching, telephone answering, and security systems monitoring services.

Responsibilities

• Performs work as scheduled
• Attains proficient or higher evaluations on established Performance Standards
• Attends any training as directed by the Executive Director for Security or designee of the department
• Creates written and/or digital documentation on reported incidents
• Demonstrates understanding of all procedures regarding the use of the department radio systems
• Demonstrates understanding of district emergency responses and notification protocols
• Dispatches security personnel to locations throughout the district to provide for the safety and security of District 20 students, staff, and physical assets
• Maintains a constant awareness of the location, welfare, and activities of security personnel
• Maintains familiarity with locations of all district properties and the streets of Colorado Springs
• Maintains familiarity with district schools/facilities
• Maintains familiarity with Microsoft SharePoint software
• Manages simultaneous demands and set clear priorities
• Prioritizes and organizes all calls for service according to the nature and type of assistance requested or required
• Provides a high level of positive public relations and interaction with members of the district, city emergency personnel, community, and others
• Receives emergency and non-emergency information regarding requests for assistance from schools or other district locations and transmits to security personnel
• Sets clear priorities
• Works independently

Requirements

• High school graduate - high school diploma or equivalent
• Familiarity with district schools/facilities
• Familiarity with Microsoft SharePoint software

Qualifications

• Ability to accurately type 20-35 words per minute utilizing proper spelling and grammar
• Ability to apply independent thinking to decision-making
• Ability to continually build knowledge of all applicable laws and regulations concerning school safety
• Ability to create, access, input, retrieve, and manipulate information in various software systems
• Ability to develop training plans and instruct large groups effectively
• Ability to effectively communicate verbally and in writing
• Ability to establish and maintain effective working relationships with supervisors, coworkers, administrators, departments, other agencies, and the general public
• Ability to greet and interact with the public in a courteous and professional manner
• Ability to maintain confidentiality
• Ability to manage simultaneous demands and set clear priorities
• Ability to understand and follow complex oral and written instructions
• Ability to use tact and calm persuasion while gathering complete information from callers regarding reported incidents
• Ability to work in a cooperative and collaborative manner within a diverse work force
• Ability to work independently
• Ability to work with a diverse customer population
• Commitment to the education of students as a primary responsibility
• Commitment to citizenship, compassion, courage, discernment, excellence, honesty, hope, integrity, patience, perseverance, reliability, respect, responsibility, and trustworthiness
• Good verbal and written communications skills
• Knowledge of basic office methods and procedures, to include appropriate telephone and two-way radio etiquette
• Strong organizational, interpersonal, written, listening, and verbal communication skills

Skills

• Ability to apply independent thinking to decision-making
• Ability to continually build knowledge of all applicable laws and regulations concerning school safety
• Ability to create, access, input, retrieve, and manipulate information in various software systems
• Ability to develop training plans and instruct large groups effectively
• Ability to effectively communicate verbally and in writing
• Ability to establish and maintain effective working relationships with supervisors, coworkers, administrators, departments, other agencies, and the general public
• Ability to greet and interact with the public in a courteous and professional manner
• Ability to maintain confidentiality
• Ability to manage simultaneous demands and set clear priorities
• Ability to understand and follow complex oral and written instructions
• Ability to use tact and calm persuasion while gathering complete information from callers regarding reported incidents
• Ability to work in a cooperative and collaborative manner within a diverse work force
• Ability to work independently
• Ability to work with a diverse customer population
• Good verbal and written communications skills
• Knowledge of basic office methods and procedures, to include appropriate telephone and two-way radio etiquette
• Strong organizational, interpersonal, written, listening, and verbal communication skills