Dispatcher - Rental Services

Description Position Summary Primary duties of the position include but are not limited to performing all inside sales coordinator duties proficiently as well as manage the daily delivery and pick up of machines to and from customer job sites safely and on time. Utilize company owned delivery fleet and outside vendors as needed to provide service to our customers. Position Duties/Responsibilities Primary Responsibilities: Safety Maintains a safety conscious work environment both inside and outside of store.Does not violate any safety rule or policy.Enforce all personal protective equipment rules and regulations.Ensure all safety rules and policies are enforced.Completes Work in a safe and courteous mannerAssist in directing the following at the branch:Keep shop, showroom, customer staging area and equipment staging area clean and free of clutterUnderstand hazardous material, location and how to access MSDS Data and able to recognize hazards within the store.Understands requirements and has line of site to AED Machines, First Aid, Emergency Packets, points of contact and other emergency plans.Attends safety walks with the responsible individualCapable of completing safety audits for the branchServes as a back-up Inside Sales/Rental Counter person when volume is high to ensure customer satisfactionSLAC Cards – Collect, review, and ensure SLAC cards being completed per company requirementsKeep shop and equipment staging area clean and free of clutterMaintain all hazardous material law II series proceduresHave a weekly toolbox safety meeting and document it with a copy appropriately filedEnsure that all ANSI and DOT inspections are completed with 0 days lateAbility to assist with filling out electronic accident reportDOT Guidelines – Understand DOT Guidelines and how those impact our organization and our drivers.IFTA RequirementsHours of Service and tracking requirementsDVIRs and truck maintenanceUnderstand CSA Score and ImpactUnderstand regulations specific to your area including but not limited to local permits, local laws, restrictions, cab cards, City Permits, etc.Responsible for scheduling machine deliveries, pickups, and inter-company branch transfers.Responsible for ensuring all rental services paperwork is accurate.Rental ContractsPickup and Delivery Charges for RentalsSales ContractsSales InvoicesInter Company TransfersAssist counter sales team in quoting freight ratesAssist the counter sales team in obtaining signed contractsResponsible for monitoring all driver paperwork; daily inspection logs, rental contracts updated & signed, condition reports are filled out and signed.Inventory Management – ensures all company assets are accounted for and documented properly.Sourcing Brokers - Build and maintain relationships with local vendors for both in and out of state equipment moves. Leverage those relationships to deliver cost effective solutions for the company and the customer. Supervise, mentor, and develop drivers to ensure the highest level of customer satisfaction with regards to on-time deliveries, drop & pickup points, equipment needs, etc.Responsible for adhering to pick up and delivery guidelines.Responsible for working with the counter team to coordinate with customers on machine security onsite until pickup is completeUtilize company supplied tools and softwareMonitors and maintains time and attendance transactions. Reviews and approves time clock records for Drivers.Directs, motivates, and provides leadership for Drivers. This includes but is not limited to:Administering policy and proceduresCoaching, mentoring, and trainingAssuring employee satisfaction and retention.Supervise drivers’ daily start & finish times to ensure maximum efficiency while meeting customer requirements.Utilize company supplies tools and software to ensures safe and within DOT Guidelines for load maximization and route efficiency.Maintains communication lines between all MFC branches, customers, sales, and service.Performs related duties as assigned by supervisor. Supervisory Responsibilities No formal supervisory responsibilities Required Position Requirements Knowledge, skills, and abilities typically acquired through a high school education, technical training, or a college degree.A basic knowledge of equipment, construction industry including:Phases of constructionEquipmentMechanical aptitudeTechnical aptitudeDesire to continually learn the about advancements and changes in the industry.Minimum two years of experience working with heavy equipment or working in the construction industry. Desired Familiarity with surrounding areas is highly preferredAble to read and understand maps of the city and surrounding areas. Knowledge, Skills, And Abilities The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Excellent interpersonal and customer service skills.Excellent communication skills, including verbal, written, non-verbal and listening skills.Excellent analytical skills such as problem solving and the ability to interpret policies, procedures, and guidelines.Adept to maintain composure and professionalism in a fast paced, ever changing environment with internal and external customers.Proficient computer skills, including experience using Microsoft Office and a wide variety of Web Based applications. Ability to operate a computer and necessary programs such as Microsoft Office products and database systemsExcellent communication skills, including verbal, written, and listeningAbility to apply knowledge of DOT regulations to the workplace to ensure complianceAbility to apply understanding of fleet capacity and business volume to ensure timely and cost-effective deliveries and pick-ups.Has a technical understanding of safe loading and unloading proceduresUnderstands Truck and Trailer capabilities and capacities limitations for our fleetUnderstands machine weights and specifications and the impact those have on loading & hauling of equipmentUnderstands how to safely secure equipment on delivery vehicles Understand regulations specific to your area including but not limited to local permits, local laws, restrictions, cab cards, City Permits, etc.Must understand Dispatch Metrics Other Requirements of Position Works under close supervision. Employee may act independently for reoccurring assignments, but supervision is readily available for unfamiliar situations or problems.Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policiesErrors, if they occur, take some effort to findErrors can be fixed with little effort or expense and minor effect on the companyIncumbent performs duties broad in scope and must interpret and apply policies, procedures, guidelines, and laws that are generally easy to follow, including CAT guidelines and company policies and procedures, DOT, and other Regulations. Recognizes error in judgment or procedure such as not completing a contractual agreement or a job order could impact revenues, expenses, operating profits, legal compliance, customer relations and company reputation. The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.