DISPATCHER (PART TIME)

Job Summary

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Essential Duties and Responsibilities

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities.
• Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
• Makes sure procedures related to availability and completion tasks are followed up on.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers.
• Makes sure daily sign-in/out procedures are monitored.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.
• Ensures accurate, timely dispatch of transport requests.
• Ensures maximum staff productivity.
• Solves problems related to patient, visitor, staff or employee complaints.
• Recommends solutions for ongoing or recurring issues.

Qualifications

Prior dispatcher and customer service experience preferred.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

About the Role

Note: online applications accepted only.
Schedule: Part time schedule; Days and hours may vary. More details upon interview.

Pay

Fixed Pay Rate: $14.00 per hour.

Benefits

• Both full-time and part-time positions offer the following benefits to associates:
  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates:
  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

About TouchPoint

TouchPoint is a part of Compass Healthcare, which cares deeply for people, builds belonging, and serves with detail, quality, and excellence to set the stage for healing. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

About Compass Group

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Contact Information

Note: online applications accepted only.
Schedule: Part time schedule; Days and hours may vary. More details upon interview.