Dispatcher (Part-Time)

About the role

Maitz Home Services is a dynamic, rapidly‑growing HVAC and Plumbing company seeking a highly skilled Dispatcher for its Allentown, PA location. The company values its associates as the most important resource, setting high standards for job qualification and performance while providing training in a positive environment. Associates must have strong skills, a willingness to learn and grow, a positive attitude, and a smile in their voice as they help deliver exceptional customer service. You will enjoy a fun, family‑oriented work environment where your effort is recognized and greatly appreciated.

Responsibilities

• Scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes
• Answering incoming phone calls from existing customers
• Providing exceptional customer service
• Ensuring all ticket information is entered correctly in the computer
• Creating dispatch numbers for all parts ordered
• Following up on part orders
• Scheduling appointments for part installation

Requirements

• Minimum 2 years of office/customer service experience (dispatch experience preferred)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Ability to plan and schedule work rather than just react
• Ability to "think on your feet" to provide customers with needed information for their specific installation or repair
• Ability to work as part of a team
• Strong computer skills with a good knowledge of Microsoft Office and the ability to learn customer service management and scheduling/dispatch software

Benefits

• Impressive monthly bonus plan
• Incentive plans
• Medical, dental, and vision coverage
• Company‑supplied life insurance
• Paid vacation and paid holidays
• 401(k) plan with employer match
• Many other family‑oriented benefits

Pay

Very competitive salary.