DISPATCHER (PART TIME)

About the role

Crothall Healthcare is hiring immediately for a part‑time Dispatcher at Good Samaritan Hospital, 255 Lafayette Avenue, Suffern, NY 10901. The position coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships. Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Responsibilities

• Provides quality customer service with one‑on‑one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities.
• Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
• Monitors procedures related to availability and completion of tasks, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers.
• Monitors daily sign‑in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.
• Ensures accurate, timely dispatch of transport requests.
• Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints.
• Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Requirements

• Prior call center and patient transport experience is required.

Pay

$18.00 per hour to $18.50 per hour.

Schedule

Part‑time schedule; days may vary, 2:30 pm to 10:30 pm. More details provided upon interview.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full‑time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
• Paid and/or unpaid time off in accordance with applicable federal, state, and local laws (see link for Washington State, Maryland, or remote positions)