Dispatcher - Night shift

About the role

The Night Shift Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Provide seasonal operational support by driving during summer months and assisting with dispatch operations during winter months, including coverage for dispatcher vacations and absences.

Qualifications

• A High School Diploma or GED; Technical Degree preferred.
• Class B CDL with Passenger Endorsement, or the ability to obtain upon hire (training provided).
• Proficient with computers and quick to learn new systems and programs.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Must be available to work Sunday through Thursday, from 4:00 PM to 2:30 AM. Schedule may vary based on operational needs.

Benefits

• Competitive compensation package of $29.00 - $30.90 hour
• Vacation: minimum of two (2) weeks
• Sick days: up to 6 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
• SEASON SKI PASS INCLUDED

Physical Requirements

• Sit for extended periods (up to 6–8 hours per day)
• Frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 25 pounds, occasionally throughout the workday
• Lift material weighing up to 50 lbs. with or without assistance
• Occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job
• Tolerate exposure to considerable amounts of dust, vehicle fumes and noise

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video.