Dispatcher (night-shift)

About the Role

Our associates celebrate lives. We celebrate our associates. Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

Responsibilities

• Dispatching/Paperwork: Provides consistent support by dispatching resources to meet the needs of client families; receives first call information and initiates the resources required for dispatch; processes removal paperwork; assists with recording keeping of embalming documentation as required; ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include: removals, visitations, transfers of casketed decedent and/or remains to final dispositions, decedent memorial services.
• Scheduling: Schedules activities for both the internal staff as well as market locations; schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include: removals, visitations, transfers of casketed decedent and/or remains to final dispositions, decedent memorial services; maintains in-house scheduling of location resources; schedules sufficient resources to meet market commitments.
• Customer Service: Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well; builds and maintains strong relationships by promoting a team atmosphere; communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding; leads by example while staying engaged and supportive of company initiatives.
• Manage Inventory (Location specific): Takes and places orders for necessary supplies; manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required; orders additional general supplies at the direction of the location management; performs other duties as directed by management.

Minimum Requirements

• Education: High school diploma or GED equivalent
• Licenses: Current valid driver’s license may be required
• Experience: Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Ability to communicate with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record

Schedule

Shift: 6:00 PM to 5:00 AM

Postal Code: 75218 • Category (Portal Searching): Operations • Job Location: US-TX - Dallas