Dispatcher, Mobile Crisis, PRN

About the role

This is a remote PRN position supporting a 24/7/365, high-volume mental health mobile crisis dispatch team. In this role, you will answer calls from community partners, including hospitals, jails, clinics, and other referral sources, and collect essential demographic and clinical information to facilitate timely crisis response. You will work closely with Centerstone Mobile Crisis teams and Dispatch Specialists across Tennessee, Indiana, Illinois, and Florida, coordinating services based on the geographic location of each crisis response request. This is a fast-paced, mission-driven role that requires flexibility, as available hours will vary based on operational needs.

Responsibilities

• Answers calls from community partners, such as hospital, jails, clinics, etc) and maintain a professional relationship with contacts.
• Follows protocols and procedures to dispatch the appropriate mobile crisis dispatch team
• Documents all required information in the appropriate electronic recording system
• Must meet the ethical and clinical standards in compliance with all accreditation of program.
• Actively participates in supervision meetings including quality, training and team meetings.
• Assist in administrative tasks as needed.

Skills

• Effectively communicate via written, verbal, in person and virtual methods.
• Ability to understand complex issues, effectively handle multiple tasks at once and evaluate needs.
• Demonstrates high-level customer service skills and professional etiquette.
• Effectively navigate multiple Electronic Record Systems required for documentation

Qualifications

• Education Level: High School Diploma, GED or Certified Peer Recovery Specialist required. Bachelor's degree preferred.
• Years Of Experience: Two years of customer service experience preferred.
• Certification/Licensure: N/A
• Physical Requirements: Standing – 10%; Sitting – 90%; Squatting – Occasional; Kneeling – Occasional; Bending – Occasional; Driving – Occasional; Lifting – Occasional

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Pay

Salary Range: $17.10–$18.00 per hour; Pay Range $15.75--$22.00

Schedule

Remote PRN position; hours vary based on operational needs (24/7/365 coverage).