Dispatcher - Mobile Crisis PRN

Summary of Position

This is a remote position on a 24/7/365 high volume mental health mobile crisis dispatch team. This position will answer calls from community partners (hospitals, jails, clinics, etc.) and collect demographic and clinical information. This position will work closely with Centerstone Mobile Crisis teams and dispatch Specialists throughout Tennessee, Indiana, Illinois and Florida based on the geographic location of the crisis response request.

Essential Duties & Responsibilities

• Answers calls from community partners, such as hospital, jails, clinics, etc) and maintain a professional relationship with contacts.
• Follows protocols and procedures to dispatch the appropriate mobile crisis dispatch team
• Documents all required information in the appropriate electronic recording system
• Must meet the ethical and clinical standards in compliance with all accreditation of program.
• Actively participates in supervision meetings including quality, training and team meetings.
• Assist in administrative tasks as needed.

Knowledge, Skills & Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Ability to understand complex issues, effectively handled multiple tasks as once and evaluate needs.
• Demonstrates high-level customer service skills and professional etiquette.
• Effectively navigate multiple Electronic Record Systems required for documentation

Qualifications

Education Level
High School Diploma, GED or Certified Peer Recovery Specialist required. Bachelor's degree preferred.

Years Of Experience
Two years of customer service experience preferred.

Physical Requirements

• Standing – 10%
• Sitting – 90%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting – Occasional

Pay

This is a remote PRN position. Salary Range: $17.10-$18.00. Available hours will vary.

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program