Dispatcher - Located in Alcoa, TN

Responsibilities

• Proficiently monitor and respond to calls and emails using established call handling time.
• Leverage the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Schedule, assign, review and route transportation requests using appropriate methods.
• Clearly document communications following protocols and processes, and properly identify and escalate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Demonstrate organization, multitasking and time management skills.

Requirements

• A high school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.

Qualifications

• High school diploma or equivalent (GED).

Skills

• Proficiency in call handling and communication systems.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time management skills.

Benefits

Check out our careers site benefits page to learn more about our benefit options.

Pay

N/A

Schedule

N/A