Dispatcher/Jailer (Lateral)

About the role

This position processes and handles prisoners including, but not limited to: the booking of arrested persons; performing searches; taking inventory of prisoner's property; fingerprinting; monitors the activities of prisoners in City detention facilities; provides daily care of prisoners including feeding and medicating; maintains and enforces custodial facility regulations of the jail.

Responsibilities

• Receives 9-1-1 police, fire and medical emergency calls, answers non-emergency calls for public safety and other City departments using independent judgment in often sensitive situations;
• Performs a variety of non-sworn office duties in support of law enforcement activities;
• Answers emergency and non-emergency telephones and conducts interviews with callers to determine the nature of call, priority and appropriate response and dispatches police, fire or other emergency units as necessary and in accordance with established guidelines;
• Maintains contact with all units on assignment; maintains status and location of police field units; coordinates emergency calls and relays information and assistance requests involving other public safety agencies;
• Enters, updates and retrieves information from computer networks relating to wanted persons, stolen property, vehicle registration and other information;
• Processes and handles prisoners including, but not limited to: the booking of arrested persons; performing searches; taking inventory of prisoner's property; fingerprinting; monitors the activities of prisoners in City detention facilities; provides daily care of prisoners including feeding and medicating; maintains and enforces custodial facility regulations of the jail;
• Provides a variety of staff and administrative assistance related to the dispatch center;
• Work with supervisory and management staff to resolve issues related to dispatch;
• Perform special projects as assigned including research and scheduling training opportunities and developing dispatch related policies and procedures;
• Perform other duties related to the operation of the department and the City including additional duties that enable the department and City to meet the diverse needs of its community.

Requirements

• Current working as a Public Safety Dispatcher (9-1-1) with a Law Enforcement Agency;
• At least one or more years of paid Public Safety Dispatching Experience;

Qualifications

• Knowledge of: Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems; operation of communication equipment, computers, and peripheral equipment including related software; geographic features and boundaries; English usage, spelling, grammar, and punctuation; computerized data entry and retrieval systems used in dispatch communication and operations; Generally accepted office practices and procedures and of standard office equipment including personal computers; First Aid and CPR procedures.
• Ability To: Receive 9-1-1 police, fire and medical emergency calls, answers non-emergency calls for public safety and other City departments using independent judgment in often sensitive situations; perform a variety of non-sworn office duties in support of law enforcement activities; Learn City dispatch codes, policies and procedures; memorize codes, names, locations and other detailed information; attend to multiple activities and sources of input simultaneously during stressful situations; Work under pressure to obtain complete and accurate information from individuals who during emergency situations may be emotionally distraught, angry or difficult to understand; remain calm, analyze and evaluate emergency situations as required to prioritize calls and to anticipate/determine the needs of responding personnel; Admit and supervise prisoners including physically escort/direct or restrain and control combative prisoners in the jail by the use of restraint techniques and handcuffing procedures; Effectively operate the computer-aided dispatch system, display terminals, radio dispatching consoles, and associated equipment; read and interpret street maps; type at a speed necessary for adequate job performance; compile and maintain complex and extensive records and files.

Skills

• Operational characteristics of modern public safety telecommunications equipment;
• Operation of communication equipment, computers, and peripheral equipment;
• Geographic features and boundaries;
• English usage, spelling, grammar, and punctuation;
• Computerized data entry and retrieval systems;
• Generally accepted office practices and procedures;
• First Aid and CPR procedures;
• Operate computer-aided dispatch system, display terminals, radio dispatching consoles;
• Read and interpret street maps;
• Type at a speed necessary for adequate job performance;
• Compile and maintain complex and extensive records and files;
• Memorize codes, names, locations and other detailed information;
• Attend to multiple activities and sources of input simultaneously;
• Work under pressure to obtain complete and accurate information;
• Remain calm, analyze and evaluate emergency situations;
• Admit and supervise prisoners;
• Physically escort/direct or restrain and control combative prisoners;
• Effectively operate the computer-aided dispatch system;
• Read and interpret street maps;
• Type at a speed necessary for adequate job performance;
• Compile and maintain complex and extensive records and files;

Benefits

• $7,500 Hiring Bonus
• $2,000 at completion of Field Training Program (6-8 weeks)
• $2,500 at completion of probationary period
• $3,000 at completion of one additional year of employment with satisfactory performance review

Pay

• Starting salary is the first rate shown on the job announcement.
• Advancement to the higher steps of the salary range is based upon merit in accordance with the Salary Ordinance and Rules for Personnel Administration.

Schedule

• Work various shifts as assigned.