Dispatcher II, Public Safety Dispatch Center, Fulltime, First Shift

About the role

Public Safety Dispatchers must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service.

Responsibilities

• Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field.
• Dispatchers must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders.
• Enters, updates, and retrieves information for a variety of different sources, including officers working in the field.
• Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems.
• Maintains various alarm systems and closed circuit cameras at multiple UC Health facilities.
• Monitors access control systems and building maintenance programs, as well as relays weather related problems to appropriate personnel.
• May work evenings, nights, weekends and holidays to maintain 24-hour, seven day a week coverage of the dispatch function.

Requirements

Minimum Required: High School Diploma or GED. Preferred: Associate's Degree. APCO Basic Telecommunicator certification is required within one year of hire.

Minimum Required: 3 - 5 Years equivalent experience. Preferred: 6 - 10 Years equivalent experience.

Qualifications

UC Health is an EEO employer.