Dispatcher HVAC Service (Residential)

About the Role

GSM Services is looking for a Residential Service Dispatcher to join our Residential Service Team. If you're organized, customer-focused, and ready to make a difference, we want to hear from you!

Hours

Monday - Friday, 8:00 am - 5:00 pm

Responsibilities

• Serve as the primary telephone contact for all Residential customers during the service process, including updating records, setting appointments, and following up on issues.
• Coordinate workflow for job proposals, confirmation calls, and other paperwork.
• Answer incoming calls, schedule service and repair appointments, and set up annual maintenance or warranty service visits.
• Develop daily schedules for technicians and dispatch them to service calls.
• Track service calls to ensure customer expectations are met and satisfaction is achieved.
• Communicate any arrival time discrepancies to customers.
• Manage truck restocking and ensure necessary filters and parts are available.
• Create service tickets and purchase orders for required parts.
• Process payroll for service technicians, ensuring accuracy and completeness.
• Meet daily with the Residential Service Manager to strategize and improve processes.
• Record notes from division meetings and share relevant information with the team.
• Perform additional duties as assigned.

Requirements

• At least 1 year of customer service and dispatching experience.
• High School Diploma or GED.

Skills & Personal Traits

• Proficiency with scheduling, spreadsheet, database, and word processing software.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Accurate data entry skills.
• Customer Focus
• Self-Management
• Planning and Organization
• Empathetic Outlook
• Resiliency
• Teamwork
• Diplomacy & Tact
• Integrity

Benefits & Perks

• Paid Time Off (PTO)
• Paid Holidays
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement
• Apprenticeship Opportunities
• Recruitment Incentive Bonus Program
• Gym Membership Program
• Health & Wellness Program
• A Supportive, People-First Workplace Culture