Dispatcher - Fort Worth Terminal

About the role

The Dispatcher position is responsible for ensuring timely, accurate, and efficient service to Gulf Winds International (GWI) customers and drivers. The role requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking, and superior communications.

Responsibilities

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with independent contractors and employee drivers.
• Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve drivers (independent contractor and employee) and internal and external customers.
• Promote a culture of Operational Excellence focused on safety and quality.
• Execute daily workload while ensuring customer requirements are met to achieve World Class service.
• Track and manage all Gulf Winds equipment to ensure proper utilization.
• Cross-train to cover workload distribution when the Terminal Manager is out.
• Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
• Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
• Manage quarterly Key Performance Indicators (KPIs) to support company goals.

Requirements

• Organizational skills.
• Professional communication & writing skills.
• Self-starter and willing to work with minimal supervision.
• Problem Resolution Skills.
• Computer skills (Internet and Prism Software preferred).
• Must be computer literate with MS Word, Excel, and Outlook.
• Logistics and Intermodal experience preferred.
• Previous Transportation experience preferred.