Dispatcher - Memphis Terminal

About the role

The Dispatcher position is responsible for ensuring timely, accurate, and efficient service to Gulf Winds International (GWI) customers and drivers. Key responsibilities include:

• Ensuring independent contractor satisfaction by facilitating load distribution.
• Achieving driver retention and growth goals by ensuring driver success while maintaining strong relationships with independent contractors and employee drivers.
• Working closely with critical departments such as Safety, Driver Recruitment, Customer Service, and Sales to best serve drivers and internal and external customers.
• Promoting a culture of Operational Excellence focused on safety and quality.
• Executing daily workload while ensuring customer requirements are met to achieve World Class service.
• Tracking and managing all Gulf Winds equipment to ensure proper utilization.
• Cross-training to cover workload distribution when the Terminal Manager is out.
• Openly communicating challenges and opportunities along with creative solutions to overcome.
• Managing costs with a focus on increasing profitability of the terminal and minimizing costs to customers.
• Ensuring proper maintenance and cleanliness of the facility, as well as stocking it with the correct supplies and materials.
• Managing quarterly Key Performance Indicators (KPIs) to support company goals.

Requirements

• Organizational skills.
• Professional communication and writing skills.
• Self-starter and willingness to work with minimal supervision.
• Problem resolution skills.
• Computer skills (Internet and Prism Software preferred).
• MS Word, Excel, and Outlook proficiency.
• Logistics and Intermodal experience preferred.
• Dependable and able to work independently.
• Previous transportation experience preferred.