Customer Service Manager (Route Management) Memphis, TN

Job Summary

Key Responsibilities:

• Responsible for site visits and client retention
• Aid branches with grand openings
• Ensure compliance with local and national account standards; review corporate compliance reporting
• Develop action plans to improve SSS/control V-9 (food waste, o/s, etc.)
• Create an account-level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to enhance customer retention and client experience at the point of sale
• Develop retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications

• A Bachelor’s degree is preferred; two-year college degree or equivalent combination of education and experience is acceptable
• Three years driving experience required
• Valid non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
• One to two years’ experience in a customer service position, or a minimum of one year of related experience
• Route management, retail, and merchandising experience is preferred
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
• Food & beverage experience
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world-class service to our clients and customers
• Must be able to lift 50 lbs. on a consistent basis.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Retail Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Company Information

Canteen is a member of Compass Group USA. Click here to learn more about the Compass story. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. Certain positions may require Florida Level 2 background screening. Details: here. Req ID: 1523795