Automotive Service Manager/Customer Service

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Benefits

• Uncapped Commission/Bonus Program
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Follow up with customers regarding services requested, estimated completion times, etc.
• Oversee complete vehicle inspections and make comprehensive recommendations—building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promote shop service specials.
• Lead, manage, and train the team while aligning with the company’s vision, purpose, core values, and employee creed.
• Supervise up to ten employees.
• Oversee technicians’ inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks.
• Maintain inventory counts.
• Ensure overall cleanliness and organization of the facility.
• Perform other duties as assigned.

Qualifications

• Minimum of 2 years of store or service manager experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team building skills.
• Ability to work a flexible retail schedule including weekends, evenings, and holidays.
• Valid driver’s license.