Dispatcher for Public Transit Bus

About the role

Transdev in Santa Rosa, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching preferred.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions—100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 30 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay & Benefits

• Starting pay $30.90 with progression to $41.00 after successfully completing probation.
• Escalating Pension.
• Excellent health & welfare benefits including medical, dental, vision, life insurance, & chiropractic after completion of three full calendar months of employment.
• 10 days vacation.
• 4 Floating holidays.
• 40 hours paid sick leave.
• 7 Paid holidays (New Years Day, Easter Sunday, Memorial Day, July 4, Labor Day, Thanksgiving Day and Christmas Day).
• Position represented by Teamsters Local 665. Subject to Collective Bargaining Agreement.