Dispatcher/Customer Service Tuesday - Saturday 12-8pm

About the role

Gold Medal Service is seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Hillburn, NY location. We are looking for someone with weekend availability and evening availability. Our associates are our most important resource, providing the sole source for our ability to meet our customers’ needs. We have set high standards for job qualification and job performance, and we will provide training in a positive environment where these skills can grow and expand.

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians by reviewing and optimizing routes
• Answer incoming phone calls from existing customers and provide exceptional customer service
• Ensure all ticket information is entered correctly into the computer system
• Create dispatch numbers for all parts ordered and follow up on part orders
• Schedule appointments for part installation

Requirements

• Minimum of two years of office or customer service experience (dispatch experience preferred)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Ability to plan and schedule work rather than just react
• Ability to “think on your feet” to provide customers with needed information for their specific installation or repair
• Ability to work as part of a team
• Strong computer skills with good knowledge of Microsoft Office and ability to learn customer service management and scheduling/dispatch software

Benefits

• Medical, dental, vision, and prescription drug coverage
• Company-supplied life insurance
• Paid vacation and paid holidays
• 401(k) plan with employer match
• Competitive salary
• Impressive monthly bonus plan and incentive plans
• Family-oriented benefits